Control Risks · 13 hours ago
GSOC Operator
San Francisco, CA
Full-time
Onsite
New Grad, Entry Level
$70K/yr - $70K/yr
0+ years expControl Risks is seeking to hire a GSOC Operator to provide support for one of their premier clients. The Operator will work in a 24/7/365 security call center environment, creating tactical intelligence products to ensure the protection and risk mitigation of the client's assets, executives, and operations.
ConsultingInsurTechRisk ManagementSecurity
Responsibilities
Serve as first point of contact for the client's global community supporting a 24/7/365 security call center environment
Monitor CCTV, life safety systems, access control, company assets, world events and/or incidents, events, and on-site executive protectee movements in order to identify and mitigate risks to the client
Conduct travel security tracking and response management for all global employees (in partnership with ISOS)
Respond to and action alarms at client offices
Dispatch and monitor the security guard force to support safety and security operations
Utilize the client's mass communication systems to notify employees during emergency events
Respond to incidents and requests for assistance from the client's community
Coordinate with cross-functional stakeholders in a wide variety of areas including in emergency and crisis situations
Execute procedures, as directed by GSOC leadership and the client's Safety and Security management to enhance safety and security at the sites
Develop tactical intelligence reports and security plans as directed
Assist with maintaining threat assessment and management information and records
Monitor travel tracking systems for impacts to life safety for all client employees
Support the Shift Supervisor and Manager in the completion of necessary tasks
Perform various safety and security tasks, as directed by client management
Qualification
Required
Associate's degree or two-to-four years of work experience
Zero-to-One years of experience in a GSOC, Security Operations or similar role
Baseline understanding of security systems
Ability to execute moderately complex tasks with limited supervision
Strong customer service orientation and ability to provide high-level support to client employees who may be experiencing crisis or emergency incidents
Ability to respond effectively in emergency situations and gather pertinent information and communicate with security leadership and stakeholders at all levels of the organization
Ability to utilize social media and other open-source monitoring platforms to collect information for tactical intelligence purposes
Ability to gather and analyze large amounts of data and information and compile it into easily digestible, concise reporting
Strong written and verbal communication skills, including on the radio and phone
Keen attention to detail, strong multi-tasking skills and ability to adapt to the needs of a fast-moving working environment
Preferred
Previous experience working alongside cross-functional security teams including Executive Protection and Travel Safety a plus
Benefits
Control Risks offers a competitively positioned compensation and benefits package that is transparent and summarized in the full job offer.
We operate a discretionary bonus scheme that incentivizes, and rewards individuals based on company and individual performance.
Control Risks supports hybrid working arrangements, wherever possible, that emphasize the value of in-person time together - in the office and with our clients - while continuing to support flexible and remote working.
Company
Control Risks
Control Risks is a risk consultancy that provides security risk management, organizational resilience, and operational protective security.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
NVM Private Equity
2011-03-17Private Equity
1995-01-01Private Equity
Leadership Team
Bill Udell
Senior Partner, Crisis and Security Consulting for the Americas
Brad Kolacinski
Partner
Recent News
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