U.S. Department of Veterans Affairs · 2 hours ago
Program Support Assistant (OA)
Oklahoma City, OK
Full-time
Onsite
Entry Level
1+ years expThe U.S. Department of Veterans Affairs is seeking a Program Support Assistant for the Geriatrics and Extended Care Service. This role involves performing various administrative and clerical duties to support outpatient clinics and the Home-Based Primary Care program, including customer service coordination and managing office automation tasks.
GovernmentMedicalNational SecurityPublic Safety
No H1B
U.S. Citizen Only
Responsibilities
The Program Support Assistant coordinates internal and external customer service requests and actions for GEC/HBPC programs
Provides assistance with telephone coverage and analyzes call to act when appropriate in referring calls to the appropriate staff members
Interacts with GEC patients as needed and all visitors to service to provide support
Major Duties of this position include but are not limited to: Thorough knowledge of clerical duties to include style guides for communications - policies - and correspondence
Skilled in communicating - evaluating - planning - and organizing workload
Knowledge of Microsoft Word to execute office automation functions such as storing and retrieving electronic documents and files
Printing
Inserting and deleting text
Formatting letters - reports and memoranda
And transmitting and receiving e-mail
Possess knowledge and skills in Microsoft Excel or Access to develop and change spreadsheets
Must have knowledge in designing - implementing - cleaning - analyzing - and reporting data projects assigned
Thorough knowledge of Vista packages - directives and polices relating to Home-Based Primary Care (HBPC) and the Hospital that relate to the HBPC program
Must have the ability to problem solve - prioritize and follow through on requests from administration in a timely manner
Must have skills in diplomacy - and strong Interpersonal skills
Knowledge both patient health care and VA system efficiencies may
Administrative duties directly impact the operation of the HBPC program and patient care
Must have knowledge of a wide variety of applications - operating systems - protocols and equipment used in the organization sufficient to provide advice and assistance to customers
Must be able to perform multiple tasks using multiple sources of information and guidelines/policies/directives - ranging from office and clerical duties to data management and analysis to inform HBPC and GEC Management
Work Schedule: Monday-Friday - 8:00am-4:30pm Position Description Title/PD#: Program Support Assistant (OA)/PD13904A Physical Requirements: The work is sedentary
Typically - sitting comfortably to do the work assigned
However - there may be some walking
Standing
Bending
Carrying light items such as papers - books - small parts
Or driving an automobile - etc
No special physical demands are required to perform the work
Qualification
Required
At least one (1) year of specialized experience equivalent to grade level of a GS-04 for the occupation in the organization
Thorough knowledge of clerical duties to include style guides for communications, policies, and correspondence
Skilled in communicating, evaluating, planning, and organizing workload
Knowledge of Microsoft Word to execute office automation functions such as storing and retrieving electronic documents and files; printing; inserting and deleting text; formatting letters, reports and memoranda; and transmitting and receiving e-mail
Possess knowledge and skills in Microsoft Excel or Access to develop and change spreadsheets
Must have knowledge in designing, implementing, cleaning, analyzing, and reporting data projects assigned
Thorough knowledge of Vista packages, directives and policies relating to Home-Based Primary Care (HBPC) and the Hospital that relate to the HBPC program
Must have the ability to problem solve, prioritize and follow through on requests from administration in a timely manner
Must have skills in diplomacy, and strong interpersonal skills
Must have knowledge of a wide variety of applications, operating systems, protocols and equipment used in the organization sufficient to provide advice and assistance to customers
Must be able to perform multiple tasks using multiple sources of information and guidelines/policies/directives, ranging from office and clerical duties to data management and analysis to inform HBPC and GEC Management
Education: Applicants must have successfully completed four (4) years of post-high school education in an accredited business, secretarial or technical school, junior college, college or university
One year of full-time academic study is defined as 30 semester hours, 45 quarter hours, or the equivalent in a college or university, or at least 20 hours of classroom instruction per week for approximately 36 weeks in a business, secretarial, or technical school
Combinations of successfully completed post-high school education and experience may be used to meet total qualification for this position at the GS-05 level
Preferred
Prefers Excel, Vista and CPRS systems, within the VA
Former VA experience with scheduling software along with CTM
Company
U.S. Department of Veterans Affairs
Welcome to the United States Department of Veterans Affairs (VA) Official LinkedIn page.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Charles Worthington
Chief Technology Officer
Helga Rippen
Chief Interoperability and Veteran Access Officer
Recent News
2026-01-23
Alaska VA Healthcare System
2025-12-31
2025-12-21
Company data provided by crunchbase