St. Elizabeth Healthcare · 15 hours ago
Lead Specialist Registration
Edgewood, KY
Full-time
Onsite
Entry, Mid Level
2+ years expSt. Elizabeth Healthcare is a trusted provider of quality care across Kentucky, Indiana, and Ohio, dedicated to improving the health of the communities they serve. The Lead Specialist Registration is responsible for assisting management in the effective operation of the Registration Department, focusing on scheduling, training, and quality control to ensure positive patient satisfaction.
Health Care
Responsibilities
Assists Manager and Director in accomplishing department goals
Registers patients to meet registration goals for patient wait times
Placed on schedule to register and maintain all skills/duties of a Registration Specialist
Reconciles cash payments in safe and covers for cashiers office when necessary
Responsible for monitoring quality of registrations to enable timely billing from keyed data and for monitoring patient interactions to ensure positive customer service and compliance regarding regulations and policies
Provides feedback to staff
Responsible for covering, and/or calling in employees when needed (ie) sick, vacation, holiday, etc. to meet patient registration needs in a cost-efficient manner
Participates in the on-call rotation
Updates schedules in the scheduling system and Kronos as needed
Responsible for on-the-job training of new Registration Department employees
Responsible for information flow to update and reinforce procedures and changes to ensure quality registrations
Assists in the preparation of employee evaluations by providing feedback to the manager responsible for completion of the evaluation
Monitors and acts upon patient wait times for registration and collaborates with other departments to ensure patient satisfaction
Ensures breaks and lunches are provided for staff
Ensures equipment is in working order and orders supplies as needed
Performs other duties as assigned
Qualification
Required
High School Graduate or GED
Proven track record of excellent customer service skills
Must be able to navigate through computer systems (Microsoft Office, registration systems, EPIC)
Good typing skills / data entry skills
Good interpersonal skills (work with the public)
Excellent communication skills (both written and verbal)
Maintain patient confidentiality
2 years experience in a healthcare or management position including experience with computerized systems and use of medical terminology
Benefits
Competitive pay and comprehensive health coverage within the first 30 days.
Generous paid time off and flexible work schedules
Retirement savings with employer match
Tuition reimbursement and professional development opportunities
Wellness, mental health, and recognition programs
Career advancement through mentorship and internal mobility
Company
St. Elizabeth Healthcare
St. Elizabeth Healthcare is one of the oldest, largest and most respected medical providers in the Greater Cincinnati region.
10001+ employees
H1B Sponsorship
St. Elizabeth Healthcare has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (2)
2023 (5)
2022 (1)
2021 (3)
Funding
Current Stage
Late StageLeadership Team
Vera Hall
Executive Vice President/Chief Operating Officer
Brad Hazelbaker
Network Services Manager
Recent News
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