Merge IT · 7 hours ago
IT Branch Support Specialist
Dallas, TX
Contract
Onsite
Entry Level
$22/hr - $22/hr
3+ years expMerge IT is an enterprise-level IT support company seeking an IT Branch Support Specialist to provide technical support for hardware and software issues at branch locations. The role involves troubleshooting, local project coordination, and collaborating with various teams to resolve complex issues.
CRMEnterprise Resource Planning (ERP)Marketing AutomationOutsourcingStaffing Agency
Responsibilities
Install, troubleshoot, repair, and maintain software applications & infrastructure
Escalation from helpdesk for application support including in-house, 3rd party application sand market data applications
Provide support for operating system drivers, software and firmware
Provide support to users for home connection and work from home set up Firm issued laptop or personal laptop + virtual machine
Ensure client policies and procedures are followed, communicated, and adhered to
Create and maintain support documentation
Interacting with other support groups (local and global) within the firm across multiple platforms
Record and manage all incidents and requests in ticket-tracking system
Proactively inform management of trends, significant problems and expected delays
On-call – Participate in rotating schedule providing afterhours and weekend support
Take initiative to stay current on technology and participate in training programs
Be proactively responsive to multiple mediums of communication platforms such as email, Microsoft Teams, Symphony, Jive, etc
Qualification
Required
IMAC (Install, Move, Add, Change) support experience REQUIRED
Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education
Valid Driver's License, reliable transportation, and a clean driving record are required
Drug & Background required
Strong organizational skills – the ability to effectively manage multiple tasks simultaneously
Proven troubleshooting skills within a support environment including a strong sense of commitment and drive towards incident resolution
Experience with Microsoft Office products, and general office computing tools
Excellent communication, interpersonal and customer care skills
Preferred
IT Support experience with a Financial Services or Brokerage Firm preferred
Benefits
Benefits
Company
Merge IT
Merge IT offers transformative staffing solutions, technology, digital and business systems for all types of companies.
501-1000 employees
Funding
Current Stage
Late StageRecent News
2025-04-15
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