Customer Success Team Manager jobs in United States
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Staples · 6 hours ago

Customer Success Team Manager

positionUnited States
timeFull-time
remoteRemote
seniorityEntry, Mid Level
date2+ years exp

Staples is a business-to-business company that values customer service and support. They are seeking a Customer Success Team Manager to lead a team of associates, optimize efficiencies, and enhance service delivery by understanding and addressing customer needs.

ConsumerE-CommerceEnterprise SoftwareOffice SuppliesRetail
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H1B Sponsor Likelynote

Responsibilities

Manages a team of CSC associates which includes hiring, coaching, development, training and performance management
Optimizes efficiencies by leveraging individual and team strengths, delegate tasks to the appropriate level and driving consistency in process and support organization-wide
Consistently searches for ways to improve service by proactively seeking feedback from key business partners
Chooses the best alternative based on consideration of pros, cons, impact to field, tradeoffs, timing, and available resources
Proactively identifies and anticipates business partner needs, expectations and requirements
Conducts research and manages special projects as necessary
Understanding of the internal landscape, business logic and systems is essential
Participation in ad hoc projects as required by changing business goals and requests from Sales
Overseeing escalated customer issues

Qualification

Management experienceSalesforce.comProject Management experienceMS Office suiteCustomer service skillsMulti-taskingProblem solvingOrganizational skillsTime managementCross-functional collaborationDetail-orientedStrategic thinking

Required

High School Diploma or GED
Minimum 2+ years of experience in a customer facing role

Preferred

Management experience
Project Management experience
Experience working in sales organization(s), directly with Sales
MS Office suite proficiency; advanced knowledge of Excel and Salesforce.com

Benefits

Inclusive culture with associate-led Business Resource Groups
Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays)
Online and Retail Discounts
Company Match 401(k)
Physical and Mental Health Wellness programs
And more!

Company

Staples

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Staples is a provider of workspace products such as furniture, technology, cleaning products, and traditional office supplies.
dateFounded in 1986
location
Framingham, Massachusetts, USA
people-size10001+ employees
web-link
http://www.staples.com

H1B Sponsorship

Staples has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (152)
2024 (172)
2023 (147)
2022 (161)
2021 (121)
2020 (178)

Funding

Current Stage
Public Company
Total Funding
$7M
Key Investors
US Department of Energy
2024-07-09Grant· $7M
2017-06-28Acquired
1999-11-15Post Ipo Equity

Leadership Team

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Michele Parzianello
Chief Sales Officer
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