IMCS Group · 3 hours ago
Call Center Representative
Detroit, MI
Contract
Onsite
Entry Level
$21/hr - $23/hr
1+ years expIMCS Group is seeking a Purchase to Pay (P2P) Specialist to support their Supply Chain department. The role involves processing invoices and purchase orders, resolving discrepancies, and maintaining confidentiality while adhering to department policies and procedures.
Staffing & Recruiting
Hiring Manager
Suraj Jadhav
Responsibilities
In accordance with client's Supply Chain policies and procedures, process invoices or purchase orders for a variety of goods and services requested by supported locations of the combined Procurement and Accounts Payable Shared Services department
The majority of Purchase Order and invoice transactions are handled by automated systems and/or outsourced suppliers
This position primarily focuses on discrepant orders/invoices and any urgent supply and payment situations
Key responsibilities include organization and/or prioritization of work assignments in placing and resolving issues with orders or invoices using a variety of automated and manual methods for a large number of suppliers
Perform a variety of transactions utilizing an automated ERP System
Routinely handles confidential records and participates in discussions surrounding confidential matters relative to supplier relationships and expected to maintain confidentiality with the Supply Chain Management department
Processes transactions in a computerized supply chain system with moderate supervision which includes:
Assists with the resolution of discrepancies or problems that prohibit timely ordering of goods and services or timely payment of invoices
Identifies repetitive problems and works with Managers on corresponding process improvements
Supports critical transactions for customers that include urgent orders and credit hold situations that require immediate resolution
Maintains a working knowledge of Accounts Payable and Procurement and adheres to department policies and procedures
Maintains appropriate knowledge of purchasing and payment policies and procedures and know what types of invoices are applicable to the purchasing policy
Identifies invoice and purchase order discrepancies, offers solutions and participates in department meetings
Communicate on a regular basis with Manager and Supply Chain team members to resolve discrepancies
Follows up on outstanding discrepancy issues in a timely manner
Works reports or queries as assigned
Responds to inquiries from vendors and team members regarding information related to accounting matters, policies and procedures
Maintains good rapport and cooperative relationships and approaches conflict in a constructive manner
Responds to inquiries from vendors or requesters regarding outstanding invoices, credits, payment request, expense reports, backorders, overnights and
Maintains HIPAA compliance and confidentially of information received, pertaining to but not limited patient, physicians, and team members
Responsible for performing these duties within established departmental service level agreements and achieving established performance standards
Maintains a working knowledge of applicable Federal, State and local laws/regulations; as well as client’s Code of Conduct
Qualification
Required
High School Diploma
Minimum 1 year of experience in a similar role or customer service field
Experience and knowledge of Excel and Microsoft Office programs
Ability to work independently
Customer service skill
Strong communication skills
Preferred
Food service or call center background
College coursework or an Associate's degree in accounting, supply chain/logistics management or related field
Web based application experience
Company
IMCS Group
IMCS Group is an IT, Healthcare, and Professional Staffing Company that helps Enterprises optimize the business value of their Staffing investments and enables them to achieve world-class business performance.
201-500 employees
H1B Sponsorship
IMCS Group has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (11)
2024 (16)
2023 (33)
2022 (32)
2021 (47)
2020 (82)
Funding
Current Stage
Growth StageLeadership Team
Satish G Kumar
Founder and CEO
Kathleen Thompson
Diretor Client Partnership
Company data provided by crunchbase