Meta · 1 hour ago
Systems Program Manager, Global Operations Systems
Austin, TX
Full-time
Onsite
Senior Level, Lead/Staff
$152K/yr - $214K/yr
12+ years expMeta builds technologies that help people connect, find communities, and grow businesses. The Systems Program Manager will be responsible for advancing tooling strategies, managing workflow design and execution, and implementing significant tooling changes within Global Operations Systems.
Computer Software
Responsibilities
Systems Program Managers within GO Systems contribute to advancing GO’s tooling strategies across three categories of jobs to be done:
Workflow Design and Management: GO Systems is responsible for defining, building, and maintaining repeatable, sustainable processes that support GO’s tooling ecosystem (e.g., roadmapping, bug management, vendor insights)
Workflow Execution / Production: GO Systems executes its internal workflows utilizing a combination of FTE and Vendor resources
Implementing Tooling Changes into Operations: GO Systems facilitates significant tooling changes within GO’s ecosystem, with support including scope and design of technical solutions, project / program management, acceptance and experimental testing, training users on new tooling solutions, and providing opinion as GO’s tooling subject matter experts
Systems Program Managers meet these responsibilities by exercising the following foundational skillsets:
Program Management: A primary job to be done for GO Systems is implementing tooling changes into operations. Awareness and experience with program and project management best practices is essential to delivering technically sound solutions at scale for Operations
Cross-Functional Partner Engagement: GO Systems serves an important role in balancing the business needs of Operations with the priorities of Meta’s various product teams. Systems Program Managers are regularly called upon to problem solve, prioritize, and inform business decisions happening in both Product and Operations
Owning a program charter for AI transformation, ensuring rapid prototyping, testing, and deployment of AI-driven solutions that address current and emerging business needs
Identifying, scoping, and prioritizing high-impact opportunities for automation and AI enablement across Operations teams, balancing immediate operational needs with long-term strategic goals
Establishing and tracking success metrics for transformation programs, using data-driven insights to measure adoption, efficiency gains, and business impact
Serving as a subject matter expert and thought leader on AI and workforce transformation, providing guidance on best practices, risk management, and feasibility considerations
Fostering innovation and continuous improvement by piloting new technologies, gathering feedback, and iterating on solutions to maximize value for GO
Qualification
Required
Bachelor's degree in a directly related field, or equivalent practical experience
12+ years of experience with end-to-end project management in a product, technical, and/or operations environment
Experience in AI/GenAI/LLMs, machine learning, or related fields
Experience initiating and driving multiple projects simultaneously with minimal to no guidance
Experience with systems and tools used by and in support of Operations teams
Experience partnering with technical teams (e.g., Engineering, Product Management, Data Science)
Demonstrated experience of resourcefulness and adaptability in problem-solving, and experience analyzing and leveraging data to understand patterns and provide client insights
Documentation: demonstrated experience in creating reference documents and communicating them with stakeholders
Communication: Effective communication across different mediums, stakeholder groups, levels, and settings
Preferred
Intermediate level SQL/noSQL or comparable data language experience
Experience working with executive stakeholders at mid-large scale tech organizations
People management experience
Experience working at the nexus of product (engineering) and operations (integrity, support, or other operations functions)
Experience in hands-on technical side of tooling (e.g., completing configurations, investigating tooling bugs, and conducting testing)
Benefits
Bonus
Equity
Benefits
Company
Meta
Meta's mission is to build the future of human connection and the technology that makes it possible.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Kathryn Glickman
Director, CEO Communications
Christine Lu
CTO Business Engineering NA
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