Biesse · 1 day ago
Parts Specialist
Charlotte, NC
Full-time
Onsite
Entry Level
2+ years expBiesse Group is an international company that manufactures integrated lines and machines to process various materials. They are seeking a Parts Specialist to manage the parts department database, handle customer inquiries, and streamline order processing while providing exceptional customer service.
Machinery
Hiring Manager
Nicole Penninger
Responsibilities
Manage the Parts' department database management system (DBMS) queue orders and customer inquiries
Utilize the Parts departments system portals to manage customer orders and research the appropriate items related to customer request
Field inbound phone calls from customers, sales representatives and/or field technicians and complete parts quotations and sales orders
Order processing includes, but is not limited to, requesting and sending quotes, confirming orders, and tracking order fulfillment
Build relationships with various internal departments and Biesse Factories to streamline customer requests and orders
Utilize problem-solving skills to research complex issues, reach a conclusion, and execute with exceptional customer service
Collaborate with team members to streamline and improve processes and procedures as well as resolve customer issues
Follow up with customers who have outstanding requests to provide any updates or developments
Resolve logistical issues with North American customers including, but not limited to quality claims and missing shipments in tandem with the Warehouse Manager
Identify and escalate issues as necessary to supervisors
Utilize Excel reporting
Other duties as assigned
Qualification
Required
2-3 years of inside sales/customer service/call center experience; Auto parts, tooling, machinery, or manufacturing/production industry experience preferred
Intermediate Microsoft Office skills
Experience using Oracle or a similar system for queue management and order placement
Excellent written, verbal and interpersonal communication skills
Ability to prioritize tasks In a fast-paced environment
Organization and issue tracking skills with ability to follow through on commitments to customers
Self-starting attitude, willingness to take initiative, ask questions and drive for results
Preferred
Bilingual in Spanish is a plus!
Benefits
401(k)
401(k) matching
Dental insurance
Flexible schedule
Health insurance
On-the-job training
Paid time off
Vision insurance
Company
Biesse
Biesse is an international company that manufactures integrated lines and machines to process.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
James Workman
CFO
Niki Kaltsounis - Kampiziones
Chief Operating Officer North America
Recent News
MarketScreener
2025-05-17
2024-10-25
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2024-05-21
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