Office Practicum · 1 day ago
Renewals Manager
United States
Full-time
Remote
Senior Level
5+ years expOffice Practicum is seeking a Renewals Manager to lead and manage the end-to-end process for customer contract renewals and billing. This role is critical in driving predictable revenue retention while partnering with cross-functional teams to ensure compliance and accuracy in billing and contract management.
CommunitiesComputerSoftware
Responsibilities
Develop a strategic plan for long term renewals, along with the internal sales team, with an emphasis on enterprise level customers
Own and manage the renewal billing process from quote-to-cash, ensuring timely invoicing and contract execution
Work closely with Customer Success and Sales teams to track upcoming renewals, validate pricing and terms, and ensure accurate contract documentation
Manage the creation and delivery of renewal quotes and invoices in accordance with customer agreements
Communicate effectively with the customer’s different stakeholders (ex. customer’s legal & A/P department)
Maintain an accurate forecast of renewals, track the team’s progress towards goals and communicate progress effectively
Oversee the final stages of a contract’s lifecycle, including planning for the termination process
Ensure all contractual obligations are met, including managing final payment and deliverables, which includes final data being delivered to the customer
Maintain comprehensive records of all termination-related communication, documentation, and agreements
Serve as the primary point of contact for all customers with read-only or billing-only contracts
Identify and implement process improvements and automation opportunities to increase efficiency, accuracy, and scalability in the renewals and billing cycle
Ensure compliance with internal controls and external audit requirements for billing and renewals processes
Own internal termination workflow and process including updates and maintenance as needed
Track and report on renewal performance metrics (renewal rate, churn, upsell/cross-sell), billing KPIs, and aged receivables
Partner with Finance and FP&A to support revenue forecasting and identify risks or opportunities in the renewals pipeline
Build out reporting through SFDC dashboards for customers in active termination status as well as completed terminations to ensure accurate forecast projections for revenue
Serve as the internal expert on billing-related customer questions, disputes, and escalations
Collaborate with Legal to ensure contract compliance and assist with non-standard contract terms
Qualification
Required
BA/BS in business, finance, law, or related field
5+ years experience with B2B contracts, preferably Saas
Experience working with large sets of financial and contract data, and the ability to strategize and analyze trends
Strong organizational skills and good project management capabilities
Great interpersonal skills, including written and verbal communication
Proven track record of managing various deliverables from multiple parties to meet challenging deadlines
Comfort with ambiguity and a willingness to work with a high degree of autonomy
Intermediate to Advanced proficiency with Excel
Strong financial acumen and ability to analyze data
Experience using tools such as Salesforce or CLM's
Experience working for a technology company environment
Preferred
Healthcare and HIPAA experience
Benefits
Medical, Prescription, Vision, and Dental Insurance
Life Insurance
401(k) with company match
Paid Time Off, Holidays, and Volunteer Hours
Company Wellness Program
Employee Assistance Program
Short and Long Term Disability Insurance
Pet Insurance
Tuition Assistance Program
Employee Recognition Program
Company
Office Practicum
OP is the industry leader in pediatric-specific EHR technology and practice solutions, built by pediatricians, for pediatricians.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
Pamlico Capital
2018-02-02Private Equity
2011-11-16Private Equity
Leadership Team
D
Dan Feiten
Chief Medical Officer & Product Leader of Clinical Innovation
Recent News
2025-05-28
Company data provided by crunchbase