HighlightTA · 20 hours ago
Customer Support Specialist
United States
Full-time
Remote
Entry Level
1+ years expNeon One is a leader in nonprofit software, dedicated to building vibrant communities of generosity. They are seeking a self-motivated Customer Support Specialist to provide exceptional service to users, troubleshoot software issues, and support customers through various communication channels.
Responsibilities
Serve as the first point of contact for customer support inquiries
Troubleshoot issues and provide clear, empathetic communication via phone, chat, and email
Document, escalate, and track support requests using Zendesk
Verify and report software bugs; communicate with internal teams as needed
Act as a Subject Matter Expert (SME) for assigned products
Prioritize workload effectively and follow established SLAs
Encourage clients to submit product feedback and enhancement requests
Follow established risk management and data security protocols
Update internal support documentation
Participate in ongoing training and development opportunities
Provide customer feedback to internal stakeholders
Learn and support additional products within the company’s suite
Collaborate with product and development teams via tools like Jira
Contribute to process improvements and other team initiatives
Qualification
Required
1+ year of technical support, troubleshooting, or database experience
Strong written and verbal communication skills
Empathy, problem-solving ability, and customer-first mindset
Attention to detail and willingness to learn new platforms (e.g., Zendesk, Jira, Salesforce, Slack)
High school diploma or equivalent required
Company
HighlightTA
At HighlightTA, we simplify hiring by embedding talent partners into your team, leading recruitment projects, or managing your entire talent function.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase