UFP Industries · 5 hours ago
Inside Sales Coordinator I
Blue Island, IL
Full-time
Onsite
Entry Level
$23/hr - $26/hr
1+ years expUFP Industries is a company that focuses on providing excellent customer service in the sales domain. The Inside Sales Coordinator I role involves liaising between customers and account managers, ensuring timely order processing and effective communication.
AgricultureConstructionIndustrialManufacturingRetail
Responsibilities
Serves as the primary point of contact for day-to-day customer communication, order status updates, and inquiries
Works directly with assigned account managers to support their territories and ensure customers' needs are met
Collaborates regularly with a regional team of inside sales coordinators to share information, coordinate coverage, and improve internal processes
Enters and manages customer orders with accuracy and attention to detail, ensuring alignment with pricing, lead times, and delivery requirements
Collaborates closely with production and shipping teams to confirm availability, lead times, and delivery schedules
Supports account managers by tracking open orders, assisting with customer follow-up, and being the first line of defense for accounts receivables matters
Addresses customer concerns or issues quickly and professionally, escalating when needed
Assists with inventory checks, product specifications, and order customizations as needed (e.g., cut-to-size lumber, treated wood, custom crate/skids)
Supports account managers with various duties (e.g., monthly pricing maintenance, product code requests, design requests) as needed
Contributes to continuous improvement initiatives and helps streamline sales processes
Works with account managers to comply with customer request and to solve customer problems
Prepares various reports and correspondence as required
Contributes to a strong culture of teamwork, communication, and safety awareness in all daily activities
Performs other duties as needed
Qualification
Required
Minimum of high school graduate
1+ year of experience in inside sales, customer service, or order entry - preferably in the packaging, lumber, or manufacturing industries
Excellent written and verbal communication skills
Strong attention to detail and problem-solving ability
Experience with ERP systems and proficiency in Microsoft Office
Ability to multitask, stay organized, and manage priorities in a fast-paced environment
Team-oriented with a strong customer service mindset
Preferred
Familiarity with wood products, lumber grades, or industrial packaging terminology
Understanding of freight/logistics scheduling
Benefits
Medical insurance
Health savings account with company contribution
Dental insurance
Vision insurance
Basic and voluntary life insurance
Disability insurance
401(k) plan with company match
Paid vacation and holidays
Stock purchase program with employee discount
Educational reimbursement
Wellness programs and challenges
Other supplemental benefits
Company
UFP Industries
UFP Industries manufactures and sells variety of products used in residential and commercial construction such as wood decks and lumbers.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Matt Missad
Chief Executive Officer
Webster Pat
President and COO - Retired
Recent News
2025-12-10
Business Wire
2025-11-08
2025-11-01
Company data provided by crunchbase