NEOGOV · 2 hours ago
Customer Service Representative- Myrtle Beach Office
Conway, SC
Full-time
Onsite
Entry Level
2+ years expNEOGOV is seeking a Customer Service Representative for the Assessor’s Office in Conway, SC. This role involves providing essential front-line customer service and administrative duties, acting as the primary point of contact for inquiries from the public, and processing various applications and registrations.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Provide excellent customer service to all taxpayers in person, by phone, or via email
Serve as the first point of contact at the Assessor’s reception area
Review, process, and track special assessment applications in compliance with SC Code § 12-43-220(a)
Issue mobile home registrations in compliance with SC Code § 31-17-320 and assist with related transactions
Respond to taxpayer inquiries about tax bills, notices, assessment letters, and related correspondence
Research and process requests for appeals, refunds, and special assessments; ensure accuracy and timeliness
Review daily transactions and reports for accuracy and completeness; suggest corrections as needed
Scan, route, and archive daily paperwork and applications using OnBase, Unity Client, and other software
Respond to emails sent to department mailboxes (e.g., asktps@, campgrounds@) in a timely, professional manner
Maintain an organized and safe work environment, including the reception area and common spaces
Perform clerical support for other divisions, including data entry and scanning
Maintain and utilize software systems including CAMA, workflow software, permitting software, and Microsoft Office
Return voicemails and follow up with taxpayers to resolve outstanding issues
Understand deadlines and applicable years for refunds, and coordinate with billing staff when necessary
May be assigned to different Assessor office locations on a rotating or as-needed basis
Perform other duties as assigned by management
Qualification
Required
Strong verbal and written communication skills
Ability to manage multiple tasks and work under pressure while maintaining accuracy
Skilled in Microsoft Office products and office software tools
Knowledge of general office equipment (scanners, two-way radios, calculators, tablets, fax machines)
Excellent interpersonal skills and ability to work independently or as part of a team
Ability to learn and operate CAMA systems, permitting software, and digital workflow tools
Ability to maintain professionalism and confidentiality while handling sensitive information
Strong problem-solving skills and attention to detail
High school diploma or GED
Two years of general office experience, preferably in a customer-facing or public service environment
Or any equivalent combination of education and experience sufficient to demonstrate the knowledge, skills, and abilities required for the position
Benefits
Participate in the South Carolina State Retirement System with strong employer contributions (SCRS or PORS).
Take advantage of optional retirement saving through tax-favored 401(k)/457 accounts to further secure your future.
Employer-funded health and dental insurance, plus employer-funded Long-Term Disability (LTD) and Basic Life Insurance coverage.
Vision coverage and additional insurance options available for employees and dependents.
Prioritize your well-being with total access to our Wellness Center, free gym, wellness incentives, and employee-family counseling via EAP.
Benefit from generous paid leave accruals that grow over time, plus 13 paid holidays.
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase