NEOGOV · 2 hours ago
IT Administrator
Perrysburg, OH
Full-time
Onsite
Senior Level
$91K/yr - $109K/yr
6+ years expNEOGOV is a company focused on providing information technology solutions. They are seeking an IT Administrator to manage and maintain the city's IT infrastructure, ensuring system performance, security, and user support.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Configures, maintains, updates, monitors and troubleshoots various IT systems, including servers, workstations, databases, applications, VoIP phone system, mobile device management, access controls, audio and visual systems, work order, asset management, public safety, document management, the City website, or other IT systems, as assigned
Ensures performance, availability and reliability of IT systems; manages user accounts, permissions, security and distribution groups, licenses, etc.; creates, manages, and monitors virtual machines, hosts, networks, and storage; performs routine maintenance; troubleshoots and revolves issues; implements, tests, and maintains system backups and disaster recovery procedures; and maintains related documentation and records
Leads the design, implementation, configuration, upgrade, monitoring, migration, capacity planning, and scaling of enterprise-level system, network, and infrastructure architectures and systems, including wide and local area networks, internet, intranet, and wireless networks and access points
Administers, manages, monitors, troubleshoots, and performs technical support for firewalls, switches, routers, Virtual Private Networks (VPNs), remote access solutions, SCADA networks; performs network segmentation; implements intrusion detection/prevention systems; performs web filtering; updates security measures; conducts network audits and vulnerability assessments; monitors network performance; troubleshoots connectivity issues; maintains network documentation and diagrams; and coordinates with vendors and contracted service providers to address system and network-related issues, as needed
Implements and ensures compliance with cybersecurity strategies, policies, and procedures and security regulations and standards: monitors, responds to, and resolve security alerts and incidents; conducts investigations and forensic analysis; implements incident response and disaster recovery procedures; conducts security audits, vulnerability scans, and risk assessments; identifies and manages security risks; implements encryption solutions for data protection; implements and manages detection response, multi-factor authentication, privileged access management, and related policies, solutions, security frameworks and standards; and provides education and training to users on security best practices
Provide first-line technical support to end-users for hardware, software, and network issues: receives and responds to requests for assistance and reports of system problems and errors: assists with account setup, password resets, troubleshooting, and training; provides resolution to problems, errors, and issues; updates help desk documentation and knowledge base; analyzes help desk metrics to identify areas for improvement; maintains inventory of IT assets and supplies; evaluates and implements help desk tools and technologies; and coordinates with other staff and/or vendors to address complex issues
Supports development and implementation of new technology: researches and evaluates computer systems, software, and technology issues; develops technology solutions; advises departments on technology business strategies; evaluates departmental information systems and communications requests; leads projects for systems and infrastructure upgrades, migrations, and integration of new technologies; and works with vendors to implement new, and upgrade existing, technology
Provides lead guidance, direction, and training to less experienced IT staff and interns: coordinates with IT manager regarding work assignments; leads daily work activities; monitors status of work in progress and inspects completed work; assists with complex and problem situations and provides technical expertise; and assists with training and instructing co-workers regarding operational procedures and proper use of equipment
Maintains a comprehensive, current knowledge and awareness of applicable laws, regulations, policies, and procedures: maintains an awareness of new equipment, procedures, trends, and advances in the profession; reads professional literature; and participates in continuing education and training activities
Processes a variety of documentation associated with department operations, within designated timeframes and per established procedures: prepares, completes, receives, reviews, processes, forwards, or retains, as appropriate, various forms, reports, correspondence, help desk tickets, network diagrams, system documentation, knowledge base documents, and other documentation; compiles data for further processing or for use in preparation of department reports; and maintains computerized and/or hardcopy records
Communicates with supervisor, other City employees, contractors, vendors, and other individuals as needed to coordinate work activities, review status of work, exchange information, receive/give advice and direction, or resolve problems
Operates a variety of equipment and tools as necessary to complete essential functions: operates a motor vehicle; operates a personal computer to enter, retrieve, review or modify data, utilizing word processing, database, desktop publishing, Internet, e-mail, or other software; and operates general office or other equipment
Qualification
Required
Bachelor's Degree in Information Technology, Network Administration, or a related field required
Six years of progressively responsible experience in comprehensive information technology administration and support
Must possess and maintain a valid driver's license
Must be able to demonstrate proficiency in performance of the essential functions and learn, comprehend, and apply all County or departmental policies, practices, and procedures necessary to function effectively in the position
Benefits
Health insurance, including Rx and dental insurance, is available through the City. Employees currently contribute a 10% premium. We have two medical plans available: a traditional plan and an HSA-eligible plan.
Vacation: 10 days upon hire through 5 years; 15 days after 5 years through 11 years; 20 days after 11 years through 19 years; 25 days after 19 years through 26 years; and 30 days after 26 years. Candidates with prior public service credits will be eligible to be placed at a step commensurate with their years of public service.
The City observes 12 paid holidays.
Sick leave may be transferred from other Ohio public jurisdictions provided it has not been cashed out. Sick leave is accumulated at the rate of 15 days per year. There is no maximum accumulation. Unused sick leave is paid according to a formula if an employee leaves, upon normal retirement, with at least 10 years of service or, upon voluntary separation, after 15 years of service.
This position is eligible to participate in the City’s Deferred Compensation – Program 2, whereby the City contributes an amount equal to 6% of the base salary.
The City also has its own Health and Wellness Clinic. The Clinic is available to employees and their dependents who are covered by our health insurance plan. Most services the Clinic provides are at no cost to the employee, including lab work or any prescription medication that is dispensed there.
The City will provide term life insurance at a minimum of 100% of the base pay beginning the first of the month following one month of continuous employment.
Paid Parental Leave is available after one year of service to help support parents of newborn, newly adopted, or newly fostered children.
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase