Glacier Bank · 12 hours ago
Corporate Core Applications Engineer
Helena, MT
Full-time
Onsite
Mid, Senior Level
$47.23/hr - $80.91/hrGlacier Bancorp, Inc. is a regional bank holding company providing commercial banking services. The Core Systems Engineer's role involves serving as a subject matter expert for Jack Henry technologies, improving internal controls, and managing bank and customer information while providing training and support for bank users on IT products and services.
BankingFinancial Services
No H1B
Responsibilities
Support and maintain operational applications in design, testing and improvement of applications that form part of IT Services
Support the organization's business processes by helping to identify functional and manageability requirements for Jack Henry software
Identify skills required to support various Jack Henry applications for the business
Contact vendors for support information as necessary
Provide support for various applications, including being a liaison between the users and the vendors
Provide Tier 3 Support within the Jack Henry Application Suite
Assist in developing, implementing and maintaining policies, procedures and associated training plans for application administration and system administrators
Analyze system or application usage and plan for growth or increases in application system capacity
Work with management to help establish service level agreements with end users
Work with banks and departments to understand information and reporting needs
Conduct research on emerging products, services, protocols, and standards in support of systems software procurement and development efforts
Work closely with Data Center personnel to ensure proper functionality and availability of Jack Henry systems and applications
Be a primary and advisory team member in bank acquisition and conversion projects involving core banking and Jack Henry related systems
Perform IBM iSeries administration, including system installs, system upgrades, PTF deployment, software installation, operating system upgrades, configuration, custom development and security
Maintain and monitor replication to backup system with Centurion
Perform and coordinate Disaster Recovery test with Centurion on an annual basis
Implement iSeries technologies into core banking products
Turnover change management for JHA products
Maintain and rebuild system each year after release
Monitor for new code changes and submit change orders in Assyst
Perform or coordinate testing before promotion of code changes into production environment
Maintain all documentation for SOX and audit
Promote code changes after proper approval is received
In the case of emergencies, promote the change and then submit change orders and document appropriately
Provide technical leadership to system administrators in handling Jack Henry Applications
Work on complex problems requiring significant expertise in developing methods, techniques and evaluation criteria for Jack Henry systems related to projects and initiatives
Assist in developing core system policies, practices and procedures
Successfully trains and develops employees on Jack Henry products
Holds on-going training efforts and reports on training to the Information Technology Director
Assist Data Center Manager in setting realistic goals and objectives; plans are devised to achieve those goals and progress is reviewed
Completes required Banker's Training compliance courses
Works with Data Center Manager and other IT managers to develop long term goals and benchmarks for group
Review annual release documentation and work with the bank divisions and other corporate departments to determine which features will be implemented and when
Be a key team member and advisor in core banking and Jack Henry system special projects
Participate in Jack Henry sponsored focus groups and project teams in order to provide input into the continuing development of their systems
Advise and consult in the designing and implementation of new Jack Henry and core banking related systems
Translate business requirements for System Administrators and vendors to provide the proper IT alignment
Provide insight to System Administrators on all major installation and implementation phases and activities as related to Application Delivery for Jack Henry Application Suite
Utilize industry experience and benchmarks to evaluate the effectiveness of methodologies applied during the application delivery process
Influences changes in the business processes to meet business goals and objectives
Consult and advise the bank community on effective new solutions meeting both strategic and operational goals
Oversee the best practices documentation for all major activities and task
Work with banks and departments to understand information and reporting needs
Work with System Administrators and Vendors to develop data structures and reporting tools to meet reporting needs within the bank
Organize and drive process improvement projects related to core banking and Jack Henry systems
Survey bank divisions annually to ascertain satisfaction level with various Jack Henry products and services and provide feedback to Jack Henry as well as track progress toward improving satisfaction
Gather Jack Henry issues from bank divisions and work with Jack Henry and GBCI management to resolve issues in a timely manner
Ensure that the bank divisions and overall company maximize the available functionality of core banking and Jack Henry related systems
Provide guidance where automation can be applied to make core system functions and processing more efficient
Work with Banks and Corporate regarding Core System Data Analytics and ensure that reporting needs are met
Work with each of the banks and help them develop reports that would be meaningful and provide the necessary information in order to make business decisions
Consult and or advise quality assurance processes to ensure all software implementations and upgrades are properly tested before being placed into production
Provide insight to system changes as requested by end users in a timely fashion through change management mechanism
Perform daily review of Assyst and Jack Henry Portal queues to ensure timely resolution of those items
Analyze applications to ensure that all systems that are deployed, meet business needs and specifications
Oversee multiple application projects which include installation and maintenance of application programs
Manage vendors to deliver business application enhancements
Organize and lead work groups to help standardize the use of Jack Henry related systems among the various bank divisions
Identify, design and implement ways to utilize core banking and Jack Henry related systems to make the organization more efficient
Maintain and regularly update policies and operating procedures for assigned department or function
Implement consistent and standardized procedures and system parameters to insure adoption of best and most efficient processes
Ensure policy and procedures are being followed within workgroup
When issues, problems and incidents arise, ensure team acts with a sense of urgency to resolve the issue
Train and prep team so they know how to assess a situation and react with the appropriate intensity through problem resolution
Properly prepares for audits and examinations
Submits request list items timely, and makes team members available for auditors and examiners
Follow-up timely on remediation efforts assigned to department
Adhere to policies and procedures and makes proactive business decisions that limit the organization's financial, regulatory, legal, and reputational risks
Risk and compliance accountability in the employee's purview is strong; adverse findings in audit, compliance, regulatory, quality control, loan and other reviews are minimal
Adheres to information security policies and promotes information security within IT and among the banks
Supports the use of project management by contributing to project teams, completing assigned responsibilities by established milestone dates, and effectively communicating with the project team
Supports and promotes the use of ITIL governance processes, including incident, problem, change, release, and configuration management
Ensures that change orders are submitted for all changes made to the production environment, and that tasks are worked in a timely manner
Work with external SOX and FDIC auditors and examiners and provide data for exams
Work with internal audit and compliance for audits and provide data for audits
Qualification
Required
Serve as the subject matter expert for applying Jack Henry technologies
Drive adoption, utilization and ongoing improvements with Jack Henry Application Suite
Provide training to bank users on IT Products and Services as it relates to the Jack Henry Application Suite
Plan and coordinate the processes required for the provision of user applications, systems and integration among these applications
Apply proven communication and problem-solving skills
Work closely with individual banks to ensure that the current Jack Henry Applications are meeting current needs
Oversee the Core System Optimization process within the department
Work with the Data Center Manager to ensure Information Technology aligns better with the business needs
Occasionally travel to bank locations to evaluate various problems and provide solutions
Support and maintain operational applications in design, testing and improvement
Identify functional and manageability requirements for Jack Henry software
Contact vendors for support information as necessary
Provide support for various applications, including being a liaison between the users and the vendors
Provide Tier 3 Support within the Jack Henry Application Suite
Assist in developing, implementing and maintaining policies, procedures and associated training plans for application administration
Analyze system or application usage and plan for growth or increases in application system capacity
Work with management to help establish service level agreements with end users
Conduct research on emerging products, services, protocols, and standards
Be a primary and advisory team member in bank acquisition and conversion projects
Perform IBM iSeries administration, including system installs, upgrades, PTF deployment, software installation, operating system upgrades, configuration, custom development and security
Maintain and monitor replication to backup system with Centurion
Perform and coordinate Disaster Recovery test with Centurion on an annual basis
Implement iSeries technologies into core banking products
Maintain and rebuild system each year after release
Monitor for new code changes and submit change orders in Assyst
Perform or coordinate testing before promotion of code changes into production environment
Maintain all documentation for SOX and audit
Promote code changes after proper approval is received
Provide technical leadership to system administrators in handling Jack Henry Applications
Assist in developing core system policies, practices and procedures
Successfully train and develop employees on Jack Henry products
Complete required Banker's Training compliance courses
Review annual release documentation and work with the bank divisions and other corporate departments
Translate business requirements for System Administrators and vendors
Provide insight to System Administrators on all major installation and implementation phases
Consult and advise the bank community on effective new solutions
Oversee the best practices documentation for all major activities and tasks
Organize and drive process improvement projects related to core banking and Jack Henry systems
Gather Jack Henry issues from bank divisions and work with Jack Henry and GBCI management to resolve issues
Ensure that the bank divisions and overall company maximize the available functionality of core banking and Jack Henry related systems
Provide guidance where automation can be applied to make core system functions and processing more efficient
Consult and or advise quality assurance processes to ensure all software implementations and upgrades are properly tested
Perform daily review of Assyst and Jack Henry Portal queues
Analyze applications to ensure that all systems deployed meet business needs and specifications
Oversee multiple application projects which include installation and maintenance of application programs
Manage vendors to deliver business application enhancements
Organize and lead work groups to help standardize the use of Jack Henry related systems
Identify, design and implement ways to utilize core banking and Jack Henry related systems
Maintain and regularly update policies and operating procedures for assigned department or function
Implement consistent and standardized procedures and system parameters
Ensure policy and procedures are being followed within workgroup
Train and prep team for problem resolution
Properly prepare for audits and examinations
Follow-up timely on remediation efforts assigned to department
Adhere to policies and procedures and make proactive business decisions
Risk and compliance accountability in the employee's purview is strong
Adhere to information security policies and promote information security within IT
Support the use of project management by contributing to project teams
Ensure that change orders are submitted for all changes made to the production environment
Work with external SOX and FDIC auditors and examiners
Work with internal audit and compliance for audits
Benefits
Medical
Dental
Vision
Life insurance
Retirement plan including employer match and profit sharing
Paid vacation
Holiday and sick leave
Health savings account option
Employee Assistance Program (EAP)
Health rewards program
401(k) retirement savings plan
Discounts on banking products and services
Paid sick, holiday, and vacation time
Company
Glacier Bank
Glacier Bank provides personal and business banking services offers checking and personal savings accounts.
Founded in 1955
201-500 employees
Funding
Current Stage
Growth StageRecent News
Glacier Bancorp, Inc.
2025-10-01
Glacier Bancorp, Inc.
2025-06-26
Glacier Bancorp, Inc.
2025-06-26
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