Finezi Inc. · 11 hours ago
Field Outreach Specialist
Stockton, CA
Contract
Hybrid
Mid, Senior Level
4+ years expFinezi Inc. is seeking a Senior Field Outreach Specialist to join their Customer Engagement team. The role focuses on customer communications and outreach, specifically addressing concerns related to System Hardening and Undergrounding projects within the PG&E service territory, requiring regular travel and collaboration with various teams.
ConsultingInformation TechnologySoftwareStaffing Agency
Hiring Manager
Rajesh Vishwakarma
Responsibilities
Become a subject matter expert on the System Hardening and Undergrounding Program
Understand and review planned work and execute comprehensive customer outreach in coordination with partnering organizations to ensure ample customer communications related to visible field work
Collect, coordinate, organize and deliver outreach plans and deliverables in a timely manner
Utilize resources to prepare and complete outreach, including Google Earth, GIS, CC&B, SAP
Initiate strong working relationships with work sponsored project managers (PMs)
Function as lead to coordinate input from the Program Managers, local construction teams, Public Affairs, Land Management, Environmental Management, and others
Take the lead to develop local tactical plans, project by project, based on in-field expertise
Strategize and develop customized outreach plans for specific projects with input from PM and team
Tailboard and educate internal and external project crews regarding customer concerns or issues
Route and manage complex customer concerns, in a timely and thorough manner - on the phone or in person based on the nature of the concern
Facilitate customer escalations including legal claims and restoration efforts as needed
Consistently document customer communications
Coordinate and document the completion of outreach, including mailing letters, making phone calls attending meetings, and door-to-door canvassing
Regularly attend RSM meetings to educate and update on key projects and any customer escalations
Develop and host Open Houses, community-based organization (CBO) presentations, and other appropriate efforts for educating customers proactively regarding programs and projects
Qualification
Required
Bachelor's degree in engineering, business, marketing, communications, or related degree or equivalent work experience
4 years of customer service, program management, project management, gas/ electric construction, and/or energy efficiency sales and/or service experience
Must possess a valid California driver's license or ability to obtain by first day of employment
Preferred
Positive, enthusiastic, collaborative, customer-centric self-starter
Detail-oriented and meticulous on documentation, work planning, training and safety
Accountable, dependable, and initiative-taking to work hard with limited supervision
3 years of previous customer facing customer service and/or customer facing roles
Demonstrated proficiency in achieving results by leading and influencing matrixed teams with limited leadership guidance
Demonstrated ability to provide proactive, high quality customer service while resolving issues of a complex nature
Advanced knowledge of assigned area of expertise
Effective at negotiating and able to communicate effectively and comfortably at director level and below internally and with customers and third parties
Demonstrated proficiency with intermediate levels of Excel, Word, PowerPoint, and other like tools
Strong presentation and time management skills
Experience developing executive messaging and communications
Company
Finezi Inc.
We specialize in the Business/IT Services and recruitment/staffing of professionals across all areas of the business including HR, Finance, Insurance, Engineering, Telecom, Supply chain, Banking Health care and Information Technology.We offer Contract, full time and fully managed onsite/offshore staffing services.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Madhu Vijay
CEO
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