Gilman Partners · 5 days ago
Technical Sales & Customer Service Manager
Cincinnati, OH
Full-time
Onsite
Mid, Senior LevelGilman Partners is seeking a Technical Sales & Customer Service Manager for Hi-Tek Manufacturing, a family-owned business specializing in manufacturing services for the gas turbine and aerospace industries. The role involves bridging internal teams and customers, ensuring effective communication, and driving the company's growth through customer relations, sales support, and quality oversight.
ConsultingRecruitingStaffing Agency
Hiring Manager
Jeff Moore
Responsibilities
Serve as a point of contact for all customers, representing Hi-Tek’s values and commitment to integrity
Communicate daily with customers’ sourcing and technical teams to ensure a free flow of information
Compile forecast from various customers and clients
Provide shop floor tours for customers, highlighting Hi-Tek’s capabilities and showcasing ongoing projects
Collaborate closely with internal teams (management, engineering, estimating, production) to facilitate transparent information exchange
Assist engineering teams in developing and communicating schedules for New Product Introduction (NPI) programs to customers
Provide accurate and timely communication with ownership regarding customer and client activities related to current contracts and new/development projects
Works regularly with website developers to ensure the company website is always up to date with accurate and appropriate product information
Create and update sales forecasts and understand the overall business impact
Prepare and present sales information and customer feedback to all levels of staff
Generate customer quotations based on input from the estimating team
Provide overall attention to cost impact on the company as related to quote negotiations
Review and analyze customer contract terms and conditions to ensure fairness and protect Hi-Tek’s financial health
Understand and apply quality system requirements specific to the aviation industry
Ability to assess the impact on the overall business when entering negotiation discussions with customers and clients
Utilize Microsoft Office Suite (Word, Excel, PowerPoint) to create reports, presentations, and documentation
Distribute electronic files and critical information to relevant stakeholders promptly
Leverage knowledge of Epicor MRP systems and CAD/CAM tools (preferred) for operational efficiency
Qualification
Required
Degree in Engineering or related fields
Prior experience in a similar position within the manufacturing industry
Strong understanding of manufacturing processes (both conventional and those used on superalloy materials) at both job shop and production levels
Experience with manufacturing requirements for gas turbines in aviation and commercial sectors
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
Exceptional organizational skills and attention to detail
Strong communication skills, capable of presenting complex technical information to various stakeholders
Excellent analytical, problem-solving, and technical skills
Strong communication, interpersonal skills
Must possess vision and creativity
Ability to work on multiple projects simultaneously
Ability to operate autonomously and self-direct
Preferred
Knowledge of Epicor MRP systems and CAD/CAM software
Experience with manufacturing requirements for gas turbines in aviation and commercial sectors
Company
Gilman Partners
Gilman Partners provides executive searches, leadership development, and talent acquisition services to finance, HR, and sales industries.
Founded in 1980
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Barry Elkus
Partner, Executive Recruiter
Julie George
Partner, Executive Search Consultant
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