Phorest Software · 6 hours ago
Onboarding Specialist - North America
United States
Full-time
Remote
Mid Level
3+ years expPhorest Software is a company that powers 11,000 hair and beauty salons with their software globally. They are seeking an Onboarding Specialist to guide new customers through their initial setup, ensuring they maximize the potential of the software and foster long-term relationships.
E-CommerceEnterprise SoftwareSocial CRMSoftware
Responsibilities
Manage accounts monthly across the full onboarding customer journey; the expected total will likely not exceed 20 accounts per month, but you will need to be flexible based on team needs
Build value for salons quickly and effectively, including orchestrating their onboarding journey, education through Phorest Academy and/or ILT’s, and working with the salon owner or key staff to plan for a successful long-term relationship with Phorest
Ensure the salons are fully adopted to the software and the features made available to them dependent on their package. Including Phorest Pay, Online Store, and Online Reputation
Work with the sales team to support successful onboarding and provide "Graduation" calls to each salon owner to demonstrate the value they are getting from Phorest before they progress to the Grow team
Forecast your month with your Team Lead. You will be responsible for getting your forecasted accounts live within the month
Qualification
Required
3-5 years of professional experience in a client-facing role
Experience in the salon industry, experience with scheduling software, and familiarity with Gainsight is a plus
Amazing organization and prioritization skills, you are great at juggling multiple work streams
Customer-focus
You ask incisive questions and are comfortable discussing complex customer requirements
You are proactive in how you communicate and responsive to incoming requests
Strong empathy, resilience, and emotional intelligence
Ownership of the point of escalation - you provide clients with action-based solutions
A competitive streak - you like to set goals for yourself and exceed them
Benefits
Medical
Dental
Life
AD&D
Short Term Disability
An EAP
Wellness perks
401(k)
A range of upgraded insurance options
In-house Learning and Development/Business coach
Many online resources including LinkedIn learning
Regular social events
Employee Resource Groups
Company
Phorest Software
Empowering Salons, Spas, and Clinics Worldwide 🌍 At Phorest, we provide innovative software designed to drive growth, streamline operations, and elevate client experiences.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$37.1MKey Investors
CIBC Innovation BankingSusquehanna Growth Equity
2022-03-07Debt Financing· $12M
2018-06-16Private Equity· $23.24M
2013-01-01Series Unknown
Leadership Team
Ronan Perceval
Chief Executive Officer
Recent News
The Irish Times
2022-03-09
2022-03-08
Company data provided by crunchbase