Nimble · 4 hours ago
Strategic Customer Success Manager
New York, NY
Full-time
Onsite
Senior Level
6+ years expNimble is redefining the $100B market intelligence space with its first business external data platform. The Strategic Customer Success Manager will drive customer adoption, retention, and expansion across enterprise accounts, serving as a trusted partner to ensure measurable outcomes using Nimble’s platform.
Big DataData Collection and LabelingE-CommerceInformation TechnologyMarket ResearchPaaSSoftware
Responsibilities
Own revenue growth and retention for a portfolio of enterprise customers, drive expansion, renewals, and advocacy while reducing churn
Build deep relationships with key stakeholders across data, engineering, product, and BI teams to ensure long-term adoption and value
Run QBRs/EBRs with enterprise customers, communicate impact and ROI, and drive executive alignment on strategy and next steps
Proactively monitor customer health signals (usage, outcomes, risks) and take action to prevent issues before they escalate
Work with Product and Solutions/Engineering teams to escalate gaps, share customer feedback, and influence roadmap priorities
Serve as a strategic advisor, helping customers maximize the value of Nimble’s platform to support their business goals
Forging deep relationships with your customers and account teams and maintaining an awareness of key events, needs, potential risks, and value drivers
Qualification
Required
6+ years of customer-facing experience in SaaS, including post-sale roles such as Customer Success, Account Management, or Renewals
3+ years supporting enterprise customers, ideally in a high-growth startup environment
Experience partnering with technical stakeholder teams (e.g., Engineering, Data, AI) in complex enterprise environments
Strong technical aptitude, including familiarity with web technologies (HTML/CSS) and comfort troubleshooting via APIs, logs, and workflows
Fast learner with a curious, proactive mindset - able to ramp quickly on new technologies and become a domain expert
Excellent communication and executive presence, with the ability to influence senior and C-level stakeholders
Ability to translate technical concepts into clear business value for both technical and non-technical audiences
Company
Nimble
Nimble is the platform for Web Search Agents, which browse the live web, interpret dynamic sites, and deliver structured, real-time data for AI, analytics, and enterprise decision-making.
51-200 employees
H1B Sponsorship
Nimble has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (39)
2022 (111)
2021 (176)
2020 (227)
Funding
Current Stage
Growth StageTotal Funding
unknown2023-01-01Series A
Leadership Team
Uriel Knorovich
Co-founder & CEO
Menachem Salinas
Co-Founder and CRO
Recent News
2025-02-15
2024-04-15
Company data provided by crunchbase