Genpact · 2 hours ago
Assistant Vice President - Global Relationship Manager
USA-New York
Full-time
Onsite
Senior Level
$100K/yr - $125K/yrGenpact is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. The Assistant Vice President - Global Relationship Manager role focuses on building and managing relationships with clients to drive growth and deliver consulting opportunities, while ensuring client satisfaction and strategic alignment.
AnalyticsArtificial Intelligence (AI)Business Process Automation (BPA)ConsultingInformation TechnologySoftware
Responsibilities
Responsible driving growth within a regional portfolio or account of >$5M through partnership with enterprise sales and mining of existing relationships; identify/close/deliver consulting opportunities as well as larger transformation opportunities including managed services
Build vision for account/portfolio and enable vision through strategic roadmaps including the creation and implementation of growth plans
Leads account planning and account strategy
Understands the levers that impact P&L and contract or change management to drive improved account performance
Understands how to set up operational processes and approaches that help optimize account management, including an overall client engagement strategy
Understand the marketplace and the competitor offerings, provide market intelligence for costing on proposals, cross-sell all Genpact products and drive strategic sales initiatives for higher-growth penetration
Source new growth opportunities by looking for areas to add value to client’s business, aligning the team necessary to engage with the opportunity and pursuing with vigor
Develops meaningful internal/external relationships with C-suite leaders across the client organization
Builds reputation as a trusted advisor with CXO, Business and Functional leaders by developing a nuanced understanding of client’s strategic goals/pain points/market opportunities; and shares creative ideas and new value propositions regularly
Build, run and be responsible for the governance around customer and Genpact communication to enable better visibility, transparency, and partnership within the relationship
Initiate New relationship outreach and execute the customer communication plan to expand sphere of influence in existing and new buying centers
Work upon keeping the client as 'Trusted Advisor' in Client Satisfaction surveys and action any feedback received in the survey
Acts as a consultant to clients of business and provides insights/directions on how to use new technologies to drive a transformation agenda relevant to 'C' level executives
Understands how to lead with Digital and Data-Tech-AI as the tip of the spear with clients (not just traditional IO/BPO)
Facilitates the commercial details and negotiation of an opportunity, such that both parties are satisfied with the value gained
Understands how to construct Genpact’s Impact Commercial Models that align with client's business drivers and objectives
Provide insights on what is happening with customer’s financials and drive business strategies within operating teams to make valuable contributions to the customer
Partner with RFI/RFP team and Finance on proposals to realize customer needs while maintaining profitability
Partner with onshore and offshore delivery teams to build effective deal solutions
Qualification
Required
Proven experience handling senior client relationships at Fortune 500 companies
Experience leading and closing end-to-end deals
Relevant years of business/segment/industry expertise
Sound financial & commercial business understanding
Prior consulting experience
Bachelor's degree in business, technology, analytics, or a related field. MBA is preferred
Experience managing large strategic relationships and proven track record growing account revenue / portfolio size
Proven experience in expanding relationships in new and existing buy centers with executives at CXO and below levels to drive value to the client
Preferred
Has tolerance for ambiguity, is comfortable with change, and can flex quickly
Relates openly and comfortably with diverse groups of people
Holds self and others accountable for meeting commitments internally and externally
Delivering commitments, showing others, they can be trusted to do what they say they'll do
Takes responsibility for the outcomes of individual actions and decisions and successfully transforms efforts into results
Develops and delivers multi-mode communication that conveys a clear understanding of the unique needs of different audiences
Is viewed to be a trusted advisor both internally and externally to key stakeholders
Exhibits speed to outcome and consistently achieves results
Is competitive, hard driving and motivated by delivering value
Benefits
Work-from-Anywhere Roles
Location-based Roles
Equal Opportunity Employer
Dynamic work environment that values respect and integrity, customer focus, and innovation
Company
Genpact
Genpact is an information technology firm that offers business management, artificial intelligence, automation, and cloud services.
Founded in 1997
10001+ employees
H1B Sponsorship
Genpact has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (225)
2024 (257)
2023 (208)
2022 (187)
2021 (413)
2020 (514)
Funding
Current Stage
Public CompanyTotal Funding
$750M2025-11-13Post Ipo Debt· $350M
2024-05-30Post Ipo Debt· $400M
2007-08-10IPO
Leadership Team
Balkrishan Kalra
President and Chief Executive Officer
Aswin Chandrasekaran
Senior Vice President
Recent News
2026-01-22
Company data provided by crunchbase