Heartland Food Products Group · 2 hours ago
Customer Service Representative
Indianapolis, IN, US
Full-time
Onsite
New Grad, Entry LevelHeartland Food Products Group is a global leader in the consumer packaged goods (CPG) industry, producing low-calorie sweeteners and coffee products. They are seeking a Customer Service Representative to manage daily order entry, maintain customer accounts, and ensure compliance with customer requirements while collaborating with various internal teams.
CoffeeConsumer GoodsManufacturing
Responsibilities
Manage daily order entry, maintenance, and reporting through various portals
Build and maintain strong relationships with customers and internal teams including sales, procurement, warehouse, logistics and manufacturing to ensure timely and professional service
Maintain customer accounts, item setup, and support demand forecasting
Communicate with customers via email to address inquiries, service options, and coverage solutions
Consult with customers to assess needs and recommend appropriate service and fulfillment options
Utilize Retail Link (Walmart) to analyze orders and resolve issues
Partner with finance to resolve shipping deductions
Collaborate with warehouse and manufacturing teams to ensure order compliance, productivity, efficiency, and adherence to specifications
Monitor fulfillment and manufacturing performance metrics related to customer orders
Proactively resolve customer issues with empathy to improve satisfaction
Cross-train and provide support for other Customer Service Representatives
Collaborate cross-functionally to meet/exceed customer expectations
Perform additional duties as assigned
Qualification
Required
Strong computer skills
Strong understanding of customer products, customer requirements, and account management practices
Demonstrated experience in data entry, problem-solving, analysis, logistics, and operational support
Professional demeanor with the ability to represent the company positively in all customer interactions
High level of enthusiasm, responsiveness, and sense of urgency in a fast-paced environment
Proven ability to build and maintain effective interpersonal relationships across customers and internal teams
Preferred
Proficiency in Microsoft Excel and database applications; experience with Access, SYSPRO, TMS, ERP/MRP systems, and related business processes
Some WMS systems knowledge
Benefits
Excellent compensation and benefits package
Company
Heartland Food Products Group
Heartland Food Products Group produces low-calorie sweeteners, coffee, coffee creamers, and liquid water enhancers.
Founded in 1995
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Eddie Pellegrino
President and Chief Operating Officer
Recent News
2025-11-05
2025-11-01
Company data provided by crunchbase