KTek Resourcing · 5 hours ago
Service Desk Analyst (Call Center Support)
Morrisville, NC
Contract
Onsite
New Grad, Entry Level
$18/hr - $18/hrKTek Resourcing is seeking a Service Desk Analyst to provide first-level technical support. The role involves troubleshooting various technical issues, managing user accounts, and ensuring effective communication with end users.
Health CareHuman ResourcesMedicalStaffing Agency
Hiring Manager
Fahad Syed
Responsibilities
Provide first-level technical support via phone, email, chat, or ticketing tools (Jira / ServiceNow)
Troubleshoot Windows 11 issues including login problems, performance issues, system configuration errors, and printer/peripheral support
Manage user accounts in Azure Active Directory including password resets, account unlocks, license assignments, and group membership updates as per SOP
Support Microsoft 365 applications—Outlook, Teams, OneDrive, SharePoint—covering login errors, sync issues, and basic configuration
Handle MFA (Multi-Factor Authentication) and password reset issues, authenticator setup, and related access problems
Provide basic VPN support, including connectivity troubleshooting, user login issues, and network checks
Support devices through MDM/Intune, including device enrollment, compliance alerts, and application deployment issues
Log, classify, prioritize, and resolve incidents according to SLAs; escalate to L2/L3 based on impact and complexity
Maintain clear and professional communication with end users and update tickets with accurate notes
Follow SOPs, adhere to security policies, and contribute to knowledge base improvements
Knowledge in identifying desktop, laptop, and printer issues
Qualification
Required
Candidates must be worked in Service Desk environment only. (No Desktop support or data center)
Candidate should have call center or call matrix experience
Should have excellent communication
Provide first-level technical support via phone, email, chat, or ticketing tools (Jira / ServiceNow)
Troubleshoot Windows 11 issues including login problems, performance issues, system configuration errors, and printer/peripheral support
Manage user accounts in Azure Active Directory including password resets, account unlocks, license assignments, and group membership updates as per SOP
Support Microsoft 365 applications—Outlook, Teams, OneDrive, SharePoint—covering login errors, sync issues, and basic configuration
Handle MFA (Multi-Factor Authentication) and password reset issues, authenticator setup, and related access problems
Provide basic VPN support, including connectivity troubleshooting, user login issues, and network checks
Support devices through MDM/Intune, including device enrollment, compliance alerts, and application deployment issues
Log, classify, prioritize, and resolve incidents according to SLAs; escalate to L2/L3 based on impact and complexity
Maintain clear and professional communication with end users and update tickets with accurate notes
Follow SOPs, adhere to security policies, and contribute to knowledge base improvements
Knowledge in identifying desktop, laptop, and printer issues
Company
KTek Resourcing
KTek Resourcing is a staffing and recruiting company specializing in healthcare, oil, and gas human resources staffing solutions.
Founded in 2006
201-500 employees
H1B Sponsorship
KTek Resourcing has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2023 (1)
2021 (1)
Funding
Current Stage
Growth StageLeadership Team
K
Kshitij Kukreja
Chief Executive Officer
E
Esha Kukreja
President and Co-founder
Recent News
Company data provided by crunchbase