Fortitude Re · 4 hours ago
Associate, IT End User Services
Nashville
Full-time
Onsite
Mid Level
$70K/yr - $90K/yr
3+ years expFortitude Reinsurance Company Ltd. is a leading provider of legacy reinsurance solutions, collaborating with top insurance companies to deliver transformational solutions. The Associate, IT End User Services role focuses on supporting end users with complex IT issues, managing system monitoring, patching, and new technology rollouts to ensure efficient IT operations.
Financial ServicesInsurance
Responsibilities
Provide advanced troubleshooting for Azure Virtual Desktop (AVD) issues, including user session management and configuration changes
Handle complex user provisioning and access permissions, integrating with Active Directory and other identity management systems
Conduct software installations and upgrades and manage patching schedules across user devices
Troubleshoot MDM-related issues, including advanced configuration for Windows, macOS, and mobile devices
Perform system and network monitoring to identify and address potential issues proactively
Collaborate with L1 specialists to resolve escalated tickets and reduce time to resolution
Participate in IT infrastructure upgrades and rollouts for new technologies
Manage and troubleshoot email, Teams, and telephony services, ensuring consistent availability
Qualification
Required
3+ years of experience in an IT help desk environment, with a strong foundation in customer service excellence
In-depth knowledge of Azure Virtual Desktop (AVD) and user management tools (e.g., AD, Office 365)
Experience with AWS (Amazon Web Services) is essential
Experience with system monitoring tools and incident management processes
Understanding of software deployment and patch management best practices
Solid understanding of networking fundamentals (e.g., DNS, DHCP, IP configuration)
Knowledge of MDM solutions, including advanced device management configurations
Ability to write clear and concise IT documentation
Excellent troubleshooting, communication, and interpersonal skills
Strong analytical and troubleshooting skills, capable of managing complex issues
Ability to work under pressure and resolve escalated issues efficiently
Preferred
Previous experience with Okta and Jira is preferred but not mandatory
Benefits
Annual bonus based on company and individual performance
Generous benefits package
Company
Fortitude Re
Fortitude Re is a reinsurance company that specializes in executing bespoke transactional solutions.
501-1000 employees
H1B Sponsorship
Fortitude Re has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2023 (3)
2022 (2)
Funding
Current Stage
Late StageLeadership Team
Greta Hager
Chief Financial Officer
Denise Nichols
Chief People Officer
Recent News
MarketScreener
2025-11-03
Private Debt Investor
2025-10-24
Company data provided by crunchbase