AT&T · 3 hours ago
Lead Digital Customer Growth - FirstNet
Dallas, Texas
Full-time
Onsite
Senior Level
$144K/yr - $216K/yr
5+ years expAT&T is a global leader in communications and technology, seeking to enhance digital service and support for the FirstNet portfolio. The role involves driving digital transformation initiatives that improve customer experience and operational efficiency for public safety customers.
CollaborationCommunications InfrastructureMobileService IndustryTelecommunicationsWireless
Responsibilities
Serve as the digital business lead for FirstNet service and support initiatives, translating business and operational requirements into clear digital priorities and roadmaps
Partner with Technology, Product, Operations, GTM, and Analytics teams to manage intake, define requirements, and deliver business service and support capabilities
Develop executive-ready presentations and business cases that clearly articulate service challenges, proposed digital solutions, expected value, and success metrics
Use digital service and support performance data to assess outcomes, identify optimization opportunities, and communicate business impact
Partner with product and technology teams to translate product roadmaps into effective digital business service and support experiences, including requirements definition and viability assessment
Champion a test-and-learn mindset, identifying opportunities for automation, personalization, and scalable AI to enhance digital service and support capabilities
Qualification
Required
Bachelor's degree (BS/BA) desired
5+ years of related experience
Certification is required in some areas
Serve as the digital business lead for FirstNet service and support initiatives, translating business and operational requirements into clear digital priorities and roadmaps
Partner with Technology, Product, Operations, GTM, and Analytics teams to manage intake, define requirements, and deliver business service and support capabilities
Develop executive-ready presentations and business cases that clearly articulate service challenges, proposed digital solutions, expected value, and success metrics
Use digital service and support performance data to assess outcomes, identify optimization opportunities, and communicate business impact
Partner with product and technology teams to translate product roadmaps into effective digital business service and support experiences, including requirements definition and viability assessment
Champion a test-and-learn mindset, identifying opportunities for automation, personalization, and scalable AI to enhance digital service and support capabilities
Benefits
Medical/Dental/Vision coverage
401(k) plan
Tuition reimbursement program
Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
Paid Parental Leave
Paid Caregiver Leave
Additional sick leave beyond what state and local law require may be available but is unprotected
Adoption Reimbursement
Disability Benefits (short term and long term)
Life and Accidental Death Insurance
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
Employee Assistance Programs (EAP)
Extensive employee wellness programs
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone
Company
AT&T
AT&T is a telecommunications company that provides wireless communications, internet and digital television services.
10001+ employees
H1B Sponsorship
AT&T has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (575)
2024 (586)
2023 (282)
2022 (450)
2021 (271)
2020 (162)
Funding
Current Stage
Public CompanyTotal Funding
$5.04BKey Investors
National Telecommunications and Information Administration
2025-09-19Post Ipo Debt· $5B
2024-02-12Grant· $42.3M
2023-01-19Grant· $2.2M
Leadership Team
Jeremy Legg
Chief Technology Officer
Pascal Desroches
Senior Executive Vice President and Chief Financial Officer
Recent News
PCMag.com - Technology Product Reviews, News, Prices & Tips
2026-01-23
2026-01-22
legacy.thefly.com
2026-01-22
Company data provided by crunchbase