Monument Consulting · 5 hours ago
Program Manager
Berkeley Heights, NJ
Full-time
Onsite
Senior Level
5+ years expMonument Consulting is committed to creating a more agile contingent workforce. The Program Manager is responsible for managing day-to-day operations of the client's Vendor Management System and Managed Services Program, ensuring service delivery and client satisfaction while overseeing multiple client relationships.
ConsultingDeliveryHuman Resources
Hiring Manager
Judith Witke Mele
Responsibilities
Develop strong relationships with the account manager(s) and coordinator(s) on their team
Build and maintain professional relationships with the client sponsors for the program
Build and maintain professional relationships with Hiring Managers and Business Line Leaders (Directors and above) within the client’s organization
Bridge relationships to C Suite at client organizations for Monument Consulting
Build strong relationships with Supplier partners
Collaborate within Monument Consulting Account Management and other departments
Set realistic expectations for operation capabilities and staff
Focus on continuous improvement of service delivery
Ensure contractual commitments to client are met and client satisfaction goals are achieved
Execute on strategic projects and initiatives
Collaborate with internal teams to create EBR and deliver to client
Meet with program sponsors to review action items and create roadmap initiatives
Participate in Program Governance meetings with key client stakeholders
Maintain Client Action Log
Ensure client needs and performance requirements are met through consistent, efficient, and effective processes
Responds to and resolves program issues and initial service escalations (Client, Monument and Vendor)
Ensure compliance with client HR policies, guidelines, and processes
Makes Program Director aware of operational resource requirements based on program trends to support ongoing client business fluctuations
Monitors data integrity and participate in Rate Card Refresh exercises
Provide program related reporting and client specific statistics including SLAs to Client and Monument leadership
Serve as a point of escalation for vendors
May lead or delegate vendor performance reviews
Focus on continuous improvement of vendor marketplace
Creates strategies for vendor management and executes on supplier rationalizations
Will consult on and participate in vendor forums/roundtables
Support contract negotiations as necessary
Coach/train account management team to assure their ability to deliver superior customer service
Deliver year end reviews for their team
Clarify roles and responsibilities and hold team members accountable to delivery
Continuous review of team structure and workload balance
Guide and develop team members in support of individual career development
Establish objectives and conduct performance evaluation of individuals supporting the client
Participates in and contributes to new client implementations and change requests
Works with Director and Business Development Director to identify and pursue t client expansion opportunities into new service areas or business lines
Qualification
Required
5-7+ years Professional Experience and 3-5+ years MSP-VMS experience
Ability to manage multiple clients
Ability to manage multiple Account Management resources
Some experience in contracts and SOW required
College Degree or equivalent work experience
Expert experience with Microsoft Office and demonstrated proficiency
Outlook – organizing and scheduling
Word – documents and proofing/redlining
PowerPoint – Building and presenting
Excel – using and understanding data sets
Preferred
Certified Contingent Workforce Professional (CCWP)
Company
Monument Consulting
Monument Consulting is a staffing and recruiting company that offers workforce administration services.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2014-12-17Acquired
Leadership Team
Matt Aprahamian
Principal
Recent News
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