Blackstone Consulting, Inc. · 15 hours ago
Operations Manager
Tacoma, WA
Full-time
Onsite
Senior Level
6+ years expBlackstone Consulting, Inc. (BCI) is a global service provider specializing in healthcare security operations. The Healthcare Security Manager is responsible for overseeing security operations within healthcare facilities, ensuring safety and compliance while leading a team and managing security protocols.
Environmental ConsultingFacility ManagementFood and BeverageJanitorial ServiceSecurityStaffing Agency
Responsibilities
Oversee badging creation for clients, guests, patients, and visitors
Control access to high-risk locations
Perform emergency lock-downs as required
Manage security of IT rooms and equipment
Ensure the delivery of high-quality incident reporting within CORE system
Reconcile Violent Incident Reports with Security Incident Reports (only in CA & WA)Respond and/or dispatch officers to incidents and calls for service
Escalate high-impact incidents to client team
Develop analysis and recommendations for incidents requiring better service
Conduct thorough investigations either personally or through subordinate
Analyze and identify risks, gaps, and implement countermeasures
Apply complex concepts, develop creative solutions, and drive innovation
Engage and attend threat management committee meetings as needed
Foster a culture of security consciousness among all stakeholders by promoting awareness campaigns, workshops, and ongoing communication
Oversee access control systems, including electronic locks, badge readers, and surveillance cameras, to regulate entry and exit point
Monitor security systems and alarms for potential breaches, promptly investigating and addressing any detected anomalies or incidents
Participate in nationally run technology pilots and provide user feedback and data
Share video and necessary footage for investigation purposes
Responsible for the oversight and day-to-day management of security staff
Evaluate and document staff performance, issue performance reviews, and corrective action plans
Manage succession plans and ongoing team development
Foster a strong, collaborative, and inclusive working environment
Coach, develop, and manage the Assistant Manager and/or Site Supervisors
Conduct annual performance evaluations consistent with company protocol
Facilitate employee engagement by developing a culture of respect, inclusivity, collaboration, and acknowledgement
Attend client meetings & huddles
Collaborate with cross-functional teams, such as facility management, human resources, and legal to integrate security measures into various operational processes
Respond to all requests and interact with the client in a polite, professional, and helpful manner
Host team meetings to ensure alignment with day-to-day responsibilities and long-term goals
Attend management calls with Regional Vice President & National Support Services as necessary
Prepare, update, oversee, and implement annual site assessments, site audits, and security management plans
Oversee and maintain site post orders for all posts and shifts
Develop site improvement plans as required
Learn, adhere and manage to company policies and procedures
Maintain compliance with local, state, and federal regulations
Ensure compliance with regulatory bodies
Adhere to company requirements, contract requirements, the BCI contract and union CBA
Track and use security data to inform business planning strategies, make recommendations, write business cases, monitor, and escalate risks and trends
Prepare and submit high-quality, detailed, and accurate reports by hand, or with a reporting system and conduct quality review of staff reports
Communicate in a courteous, respectful, and pleasant manner to the security team, customer, visitors, and members
Present a professional image of BCI, the customer and the Security Department
Manage key relationships with local and regional clients
Ensure staffing numbers are met and remain at the expected fulfillment rate
Participate in screening potential candidates to ensure all new hires possess the necessary skills and knowledge to fulfill their roles effectively
Work with HR to ensure recruitment of high-quality candidates, onboarding and training, performance management, and managing any subcontracted services
Oversee the coordination of shift schedules, assignments, and overall coverage to maintain a consistent security presence across the facility with either BCI or subcontractor employees
When needed, fulfill job duties and qualifications of a Security Officer or Supervisor
Manage the sub-contractor’s day-to-day assignments and ensure proper support from sub-contractor branch and assigned leadership team
Onboard new staff members to ensure they are highly trained, knowledgeable of healthcare security, and of their job duties
Ensure all employees on the contract are in compliance with training requirements
Provide ad-hoc training, drills and plans to continue high quality service
Stay abreast of emerging security trends, and regulatory changes, and incorporate relevant updates into training materials and procedures
Other duties as assigned
Qualification
Required
High School Diploma
6+ years related experience in managing security operations of a comparable size and complexity to the assigned locations
Including any combination of healthcare industry, law enforcement, or military police experience that included management responsibility
Security Guard Card
Analytical mindset and problem-solving skills to assess risks, make sound decisions, and implement effective security measures
Computer proficiency
Excellent communication skills – verbal and written
Familiarity with security technologies
Strong knowledge of healthcare security regulations
Exceptional leadership skills
Ability to handle sensitive information
Ability to respond to emergency situations as required
Ability to work in a stressful environment
Experience training and developing a diverse team
Business acumen
Company
Blackstone Consulting, Inc.
Founded in 1991 by company President Joe Blackstone, Blackstone Consulting, Inc.
Founded in 1991Los Angeles, California, USA
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Selena Cuffe
Chief Growth Officer
Company data provided by crunchbase