WEX · 3 hours ago
Benefit Operations Specialist I
United States
Full-time
Remote
New Grad, Entry Level
$17/hr - $22.50/hrWEX Health is a company focused on providing innovative benefits solutions. The Operations Specialist, Benefits is responsible for managing the lifecycle of various benefit plans, including their creation, maintenance, and closure, while ensuring compliance with security policies and improving departmental workflow.
Financial ServicesFinTechPaymentsSoftware
Responsibilities
Must adhere to security policies
Maintain detailed knowledge in function area(s) related to Benefits
Serve as an internal resource, troubleshoot questions and provide issue resolution using product, file and system knowledge
Serve as a knowledgeable contact for internal departments
Communicate with other teams, employers and partners to resolve account discrepancies
Responsible for solving cases and resolving tier 3 escalations
Create, update and maintain participant plans and balances
Update and maintain employer account balances
Create, update and maintain employer plans and closings
Process demographic, enrollment and contribution files
Facilitate peer training when requested
Identify trends to improve plan administration experience
Ensure requests made by internal and external departments are resolved in a timely manner
Attend regularly scheduled one on one meetings with direct leader for professional development and goal setting
Work with your team, other departments to ensure a positive customer experience
Create efficiencies and improve processes for employers, consultants and third-party vendors
Maintain a continuous improvement approach to work
Participate in ongoing learning, development opportunities and sharing of knowledge
Maintain attendance and punctuality standards
Maintain expected quality and performance metrics
Must participate in team meetings and one on ones via video and phone
Assist with special projects
All other duties as assigned
Assist with special projects
Continually work on improving departmental workflow
Maintain policy according to HIPAA
Qualification
Required
Must adhere to security policies
Maintain detailed knowledge in function area(s) related to Benefits
Serve as an internal resource, troubleshoot questions and provide issue resolution using product, file and system knowledge
Serve as a knowledgeable contact for internal departments
Communicate with other teams, employers and partners to resolve account discrepancies
Responsible for solving cases and resolving tier 3 escalations
Create, update and maintain participant plans and balances
Update and maintain employer account balances
Create, update and maintain employer plans and closings
Process demographic, enrollment and contribution files
Facilitate peer training when requested
Identify trends to improve plan administration experience
Ensure requests made by internal and external departments are resolved in a timely manner
Attend regularly scheduled one on one meetings with direct leader for professional development and goal setting
Work with your team, other departments to ensure a positive customer experience
Create efficiencies and improve processes for employers, consultants and third-party vendors
Maintain a continuous improvement approach to work
Participate in ongoing learning, development opportunities and sharing of knowledge
Maintain attendance and punctuality standards
Maintain expected quality and performance metrics
Must participate in team meetings and one on ones via video and phone
Assist with special projects
Maintain policy according to HIPAA
Benefits
Health, dental and vision insurances
Retirement savings plan
Paid time off
Health savings account
Flexible spending accounts
Life insurance
Disability insurance
Tuition reimbursement
And more
Company
WEX
Wex is a financial technology service provider for fleet, travel and healthcare industries.
Founded in 1983
5001-10000 employees
Funding
Current Stage
Public CompanyTotal Funding
$900MKey Investors
Warburg Pincus
2025-02-25Post Ipo Debt· $500M
2020-06-30Post Ipo Equity· $90M
2020-06-30Post Ipo Debt· $310M
Leadership Team
Melissa Smith
Chair and Chief Executive Officer
Sachin Dhawan
Chief Technology Officer
Recent News
Morningstar.com
2026-01-22
2026-01-20
2026-01-20
Company data provided by crunchbase