Humana · 1 day ago
Senior Technology Leadership Professional
United States
Full-time
Remote
Senior Level
$107K/yr - $147K/yr
5+ years expHumana Inc. is committed to putting health first and is seeking a Senior Technology Leadership Professional to serve as a technical liaison for BPO operations. This role involves collaborating with technical and non-technical stakeholders to manage major incidents, provide technical guidance, and drive operational improvements.
Health CareHealth InsuranceInsuranceVenture Capital
Responsibilities
Work with internal and external technical stakeholders to expedite restoration of major incidents, conduct problem reviews, and oversee change reviews
Work with a team to ensure timely and efficient operational activities
Provide technical guidance and make decisions to resolve moderately complex issues
Advise leaders on technical trends and operational improvements to reduce IUMs
Exercise independent judgment requiring analysis of variable factors and determining best courses of action under minimal supervision
Qualification
Required
5 or more years of technical experience
Experience managing major incident outage bridges
Strong technical knowledge across networking, telecom, and application support
Ability to manage multiple priorities and deadlines with attention to detail
Proven ability to communicate effectively
Experience producing metrics, measurements, and trend reports
Passion for driving continuous improvement in consumer experience
Preferred
Bachelor's degree or higher
Demonstrated ability in large-scale, highly visible programs
Solid understanding of operations, technology, and processes
ITIL certification
Six Sigma certification
Benefits
Health benefits effective day 1
Paid time off, holidays, volunteer time and jury duty pay
Recognition pay
401(k) retirement savings plan with employer match
Tuition assistance
Scholarships for eligible dependents
Parental and caregiver leave
Employee charity matching program
Network Resource Groups (NRGs)
Career development opportunities
Medical, dental and vision benefits
Short-term and long-term disability
Life insurance
Company
Humana
Humana is a health insurance provider for individuals, families, and businesses.
10001+ employees
H1B Sponsorship
Humana has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (282)
2024 (246)
2023 (284)
2022 (274)
2021 (212)
2020 (84)
Funding
Current Stage
Public CompanyTotal Funding
$13.07B2025-05-30Post Ipo Debt· $5B
2025-03-03Post Ipo Debt· $1.25B
2024-03-11Post Ipo Debt· $2.25B
Leadership Team
Jim Rechtin
CEO and President
Caleb Gallifant
Chief Operating Officer, CenterWell Home Health
Recent News
2026-01-16
2026-01-16
Company data provided by crunchbase