Hillsborough Transit Authority (HART) · 1 day ago
VOIP Network Engineer
Tampa, FL
Full-time
Onsite
Senior Level
$82K/yr - $96K/yr
5+ years expHillsborough Transit Authority (HART) is seeking a VOIP Network Engineer to design, install, and maintain the VoIP infrastructure. The role involves managing Cisco CUCM and UCCX environments, supporting contact centers, and coordinating maintenance activities to ensure optimal performance.
LifestylePublic TransportationTransportation
Responsibilities
Day-to-day management of a Cisco CUCM and UCCX environment, supporting contact centers
Administration and management of Finesse and Upstream Works platforms
Supporting integrations between On-prem CUCM, Webex calling, MSFT Teams and on-prem Cisco VTC rooms
Coordinate and participate in planned maintenance activities to ensure voice and recording systems are properly implemented and maintained according to best practices with minimal impact to the business
Coordinate with the team to develop and maintain proper processes, procedures, security, and system documentation according to industry best practices and government regulatory requirements
Help evaluate new technologies and solutions to enhance the voice environment to serve strategic and tactical business objectives
Works with subject matter experts in IT areas to arrive at best designs
Maintains effectiveness of designs to meet schedules and keep costs in line with the project goal
Documents High Level/Architectural Design for solutions to support the Agency. Interacts with internal clients to resolve escalated helpdesk issues
Ensures Helpdesk Service Level Agreements (SLAs) are defined, communicated to the internal clients, monitored and maintained
Establishes and monitors the assignment and rotation of on-call assignments
Participates in the on-call rotation as needed and is the first notification for on-call escalations
Assist Data Network Engineer / Wireless Engineer on daily tasks as requested including but not limited to rack mounting network equipment
Participates in architecture review sessions and critiques designs of teammates
Contributes subject matter expertise, including coaching members of project teams
Document solution designs and how they interact with the larger Enterprise Architecture
Develops Proofs of Concept to prove out designs and reduce risk to project
Responsible for technology design for technology solutions
Provides hands-on technical leadership including oversight of [the] implementation solutions
Leads the project team as the technology consultant, provides input into high-level designs, evaluates and validates technologies, and conducts research to mitigate development risks early in the development process
Responsible for crafting winning, deliverable solutions. Understand current operational frameworks and how their solutions will be managed through and after the implementation. Accountable to service delivery to ensure solutions are deliverable and as standard as possible – plays a key role to ensure delivery risks are managed/highlighted and appropriate internal reviews/signoffs take place
Assesses and evaluates new and emerging products and works with the Agency and its customers to ensure that the product adheres to established standards, policies and guidelines. Adheres to standard solution architecture methodology (such as ensuring appropriate reviews/sign offs with delivery management)
Maps the solutions implementation architecture to the Enterprise Reference Architecture by providing solution-specific detail for application, data, and technology views of the architecture that aligns to and supports build-up of the client's Reference Architecture
Responsible for the purchasing and inventory management of software licenses, software, hardware, and other IT supplies
Qualification
Required
Associate's degree in engineering, Computer Science, Information Systems or related field
Five (5) to Seven (7) years' experience with at least five (5) years in network VoIP administration/engineering
3+ years of advanced experience involving Cisco UC design, deployment, configuration and optimization
Deep understanding of VoIP in the enterprise and working with carrier SIP trunks
Expertise with Cisco UC and IPCCX, including CUBE, Finesse and Upstream Works
Expertise in MGCP and SIP gateway configuration
Cisco routing and switching at CCNP level
Strong business acumen with ability to understand capital and operational expenses and consider each to create a solution
Ability to perform work that encompasses advanced technical, scientific, legal, or mathematical concepts, which contribute to the implementation of specific policies, programs or initiatives of the organization
Strong communication skills across all levels with ability to communicate complex, technical concepts to all levels and ability to mediate opposing viewpoints
Ability to commence project work with potentially ambiguous and incomplete information
Ability to organize work around broad organizational goals and processes, while overseen by a supervisor through regular meetings
Ability to work in a dynamic environment that requires the incumbent to be sensitive to change and responsive to changing goals, priorities, and needs
Ability to make responsible recommendations that influence the department budget creation and tracking of expenditures; prepare and/or process purchase orders
Ability to collaborate with others and troubleshoot IT problems
Interpret and understand fixed guide way plans and specifications
Analyze situations, identify problems and recommend solutions
Prepare analytical reports and review comments with minimal guidance
Interact professionally with HART and consultant staff
Excellent verbal, written and interpersonal skills
Ability to organize and prioritize work and to meet deadlines
Ability to prepare clear and concise written reports, policies/procedures and production publications
Ability to work under stress and interruptions
Ability to interact positively with a variety of personalities internally and externally
Ability to maintain strict confidentiality
Ability to set and execute departmental goals and objectives
Analytical/problem solving ability
Ability to repair, develop, or install telecommunications systems, computer hardware or network systems, and/or complex software or management information systems
Ability to supervise employees developing, installing, or repairing technology systems
Ability to establish policies for using, acquiring, and/or maintaining technology systems
Ability to create plans for and guide implementation of new technology systems
Ability to perform calculations with accuracy
Ability to accurately memorize and retain details
Ability to meet attendance and punctuality requirements
Ability to be a flexible, effective team leader/player
Cisco VoIP
Cisco Firewalls, NAT'ing, PAT'ing, Fault-tolerance, ACL's, VPN tunnels, authentication mechanisms
Storage (etApp, EMC and/or HP preferred)
Cisco wireless technology
Systems administration
Microsoft Exchange
Microsoft SQL
3Com Routing and Switching
Routing protocols such as RIP, OSPF, EIGRP and BGP
Architect Wireless 802.11 standard APs
Change management best practices
Rules, regulations, procedures and functions of the Authority
Standard office practices, procedures and equipment
Preferred
Cisco routing and switching at CCNP Level and Cisco Voice/Wireless at CCNA level preferred
Company
Hillsborough Transit Authority (HART)
The Hillsborough Area Regional Transit Authority (HART) was created in October of 1979 to plan, finance, acquire, construct, operate and maintain mass transit facilities and supply transportation assistance in Hillsborough County.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$4.3M2019-11-26Grant· $4.3M
Leadership Team
David Armijo
Chief Executive Officer
Recent News
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2025-08-21
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