Johnson Controls · 8 hours ago
Technical Support Specialist L1 – Security Products
Orem-Utah-United States of America
Full-time
Onsite
New Grad, Entry Level
$52K/yr - $66K/yrJohnson Controls is a global leader in smart, healthy and sustainable buildings, seeking a Technical Support Specialist L1 for their Security Products division. The role involves providing telephone support for security products, resolving customer issues, and working closely with the Technical Support Team to enhance product performance and customer satisfaction.
Industrial EngineeringPhysical SecuritySmart Building
Responsibilities
Responding to customer calls daily in a professional and efficient manner
Dealing with and resolving issues within SLA times
Providing support for the Johnson Control Security Products Intrusion product range
Working on both application software and hardware products
Providing feedback to customers, colleagues, and managers
Evaluating products
Qualification
Required
Strong Technical Background or Associative Degree or equivalent would be preferred
Tech savvy individuals who can navigate IT and interactive communication tools
Experience in dealing with hardware and software issues
Strong troubleshooting skills
Action orientated; self-starter takes initiative to resolve issues
Strong communication, interpersonal and problem-solving skills
Highly motivated, able to develop resilient and positive professional relationships
Quick learner and team worker who provides effective communication to key stakeholders
Flexible M-F Shift work required to provide customer support to all markets (8am EST-8pm EST)
Strong English communication skills both written and verbal
Preferred
Previous experience in a Technical Support or fault-finding related role would be helpful
Experience working within the Electronic Security (Intruder Systems) or Communications industry
Understanding of electronic security products and electrical concepts
Understanding of networking principals and concepts
Fluent in one or more languages; French or Spanish
Benefits
Competitive Pay.
Paid vacation, holidays, and sick time
Comprehensive benefits package, including pension, medical, dental, and vision care - available from day one.
Labour and material commission on Tech Sales
Extensive product and on-the-job/cross-training opportunities, supported by our outstanding internal resources.
Company
Johnson Controls
Johnson Controls offers smart buildings that create safe, healthy, and sustainable environments.
Founded in 1885
10001+ employees
H1B Sponsorship
Johnson Controls has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (61)
2024 (57)
2023 (80)
2022 (95)
2021 (81)
2020 (93)
Funding
Current Stage
Public CompanyTotal Funding
$1.6BKey Investors
US Department of Energy
2024-12-05Post Ipo Debt· $250M
2024-12-04Post Ipo Debt· $525.61M
2024-05-20Post Ipo Equity· $90M
Leadership Team
Joakim Weidemanis
Chief Executive Officer
Marc Vandiepenbeeck
Executive Vice President and Chief Financial Officer
Recent News
2026-01-16
Company data provided by crunchbase