Application Support Analyst jobs in United States
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Mastech Digital · 7 hours ago

Application Support Analyst

positionMontvale, NJ
timeContract
remoteHybrid
senioritySenior Level
date6+ years exp

Mastech Digital is seeking an Application Support Analyst to lead the day-to-day operations of the Application Support & Operations team. The role involves managing incident resolution, collaborating with teams to ensure application uptime, and driving continuous improvement and process automation.

Information Technology
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Growth Opportunities
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H1B Sponsor Likelynote
Hiring Manager
Aakash Chauhan
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Responsibilities

Lead and manage Application Support & Operations team activities
Triage, troubleshoot, and resolve complex incidents
Collaborate with vendors and internal engineering teams on cloud performance and environment stability
Analyze logs, service metrics, and performance reports
Implement ITIL best practices for incident, problem, and change management
Report KPIs, trends, and operational insights to leadership

Qualification

Microsoft Azure.NET / C#SQL ServerIncident & Problem Management (ITIL)Technical Troubleshooting & Root Cause AnalysisApplication Support / Production OperationsTeam Leadership & Offshore CoordinationServiceNowApplication InsightsCommunication skills

Required

6+ years in Application Support, Production Operations, or Technical Service Management
3+ years in a leadership role
Strong expertise in Microsoft Azure, .NET / C#, SQL Server, IIS/WCF, and Windows-based applications
Hands-on experience reviewing logs, writing SQL queries, and interpreting system performance data
Experience managing offshore support teams
Knowledge of ServiceNow, Application Insights, and ITIL processes
Excellent communication skills with technical and business stakeholders

Company

Mastech Digital

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Mastech Digital provides IT associates in digital and mainstream technologies, Digital Transformation Services around Salesforce.com and SAP
dateFounded in 1986
location
Pittsburgh, Pennsylvania, USA
people-size1001-5000 employees
web-link
http://www.mastechdigital.com/

H1B Sponsorship

Mastech Digital has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (399)
2024 (496)
2023 (540)
2022 (947)
2021 (681)
2020 (751)

Funding

Current Stage
Public Company
Total Funding
unknown
2008-09-26IPO

Leadership Team

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Ashok Trivedi
Co-Founder & Co-Chairman

Recent News

PR Newswire
Mastech Digital Reports Third Quarter 2025 Results
2025-11-13
PR Newswire
Mastech Digital to Discuss Third Quarter Financial Results on November 12, 2025
2025-11-03
PR Newswire
Mastech Digital Reports 2% Sequential Revenue Growth for the Second Quarter of 2025
2025-08-13
Company data provided by crunchbase