Versique Executive, Professional & Interim Recruiting · 14 hours ago
Head of Operations (ID:47235)
St Paul, MN
Full-time
Onsite
Lead/Staff, Director/Executive
$110K/yr - $160K/yr
5+ years expVersique Executive, Professional & Interim Recruiting is a high-performance recruiting firm based in the Twin Cities of Minnesota. The Head of Operations will lead the strategy and execution of ICHRA Account Management and Implementation, focusing on service delivery and client retention while overseeing a growing team and driving operational excellence.
Search Engine
Responsibilities
Team Leadership: Provide oversight and guidance for a growing team of 7+ FTE, building a culture of accountability, collaboration, and high performance
Scalable Growth: Develop and implement a hiring and cross-training model that supports rapid organizational growth
Operational Infrastructure: Build upon existing systems and processes to create scalable, efficient account renewal and client service models
Metrics & Performance: Define, refine, and track KPIs focused on client retention and satisfaction, ensuring teams consistently meet or exceed goals
Process Improvement: Continuously review and optimize workflows across Account Management & Implementation; leverage data and analytics for sound decision-making
Automation & Technology: Identify opportunities for process automation, collaborating with product and engineering teams to implement effective solutions
Client Experience: Mitigate escalations when needed and provide executive-level oversight during sensitive conversations with employers and brokers
Sales Collaboration: Partner with Sales to ensure smooth handoffs from new client sales into implementation
Training & Development: Ensure teams have comprehensive product knowledge, ongoing training, and continuous learning opportunities
Qualification
Required
A Bachelor's degree is required
Minimum of 5 years leading Account Management and/or Operations, ideally in the employee benefits space
Proven success in leading, coaching, and scaling high-performing teams
Highly organized, detail-oriented, and deadline-driven with strong project management skills
Experience creating and implementing scalable processes from the ground up
Strong client support and relationship management skills with a commitment to delivering exceptional service
Hands-on leader with a proactive, solutions-oriented approach and the ability to thrive in a fast-paced environment
Benefits
Comprehensive benefit offerings to include medical, dental, vision, short-term/long-term disability, and 401(k) with company match.
Company
Versique Executive, Professional & Interim Recruiting
At Versique, we don’t just fill roles—we build teams, drive growth, and enable transformation.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Tony Sorensen
CEO
Chris Ohlendorf
COO/Co-Founder
Recent News
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