Smart Care · 4 hours ago
Strategic Account Manager
United States
Full-time
Remote
Senior Level
5+ years expSmart Care is a national repair and service provider for commercial foodservice, refrigeration, and cold storage equipment. The Strategic Account Manager will be the primary contact for key Food Service Aggregators and Facility Service Aggregators, focusing on customer retention and growth through relationship management and strategic account planning.
ChemicalFacilities Support ServicesHeating Ventilation and Air Conditioning (HVAC)Service Industry
Responsibilities
Account strategy and execution through leading the development of long-term strategic account plans, focusing on growth, profitability and client retention
Build relationships with national customers based on trust and respect seeking to be a ‘trusted advisor’
Navigate portals and partner with internal teams for support and needs
Navigate customer organizations to build advocates and awareness across multiple functional areas and regional/local leaders
Work cross-functionally internally to resolve customer complaints / escalations and improve processes and communications to prevent future issues
Provide real-time guidance to the operations team ensuring adherence to customer requirements and service-level agreements
Analyze customer repair and maintenance data to learn more about customer needs, satisfaction, and growth opportunity areas
Assist Directors of Strategic Accounts with creating and conducting quarterly business reviews on Smart Care service performance
Collaborate with sales and marketing teams to deliver comprehensive programs
Qualification
Required
Bachelor's degree in business or related field
5-7+ years of successful experience in National Account Management, Business Development or other national customer facing roles
Excellent oral and written communications skills
Strong analytical and critical thinking skills with a focus on data-driven decision-making
Comfort using business intelligence (BI) software to analyze customer trends and needs
Effective prioritization and time management with a demonstrated sense of urgency
Sales process knowledge with solid negotiation and networking skills
Capacity to influence others' behavior through persuasive presentations, effective customer relationship development, facilitation, training and development
Results-oriented, setting and pursuing aggressive goals, demonstrating a strong commitment to organizational success, and leveraging resources to accomplish his/her priorities
Adept at grasping, understanding, and articulating divisional/company vision
Comfortable managing under pressure and ability to successfully multitask and prioritize
Passion to win and support a diverse team
Must have experience with portals such as ServiceChannel, Corrigo, etc
This position typically involves a mix of remote work, client site visits, and attendance at industry conferences or company events. Some travel is required (25%)
Preferred
Experience working with foodservice and facilities management aggregators a plus
Experience with Microsoft Excel, Power Point, Sigma, a definite plus
Company
Smart Care
Smart Care provides solutions for commercial foodservice, refrigeration, warehouse/cold storage and HVAC equipment nationwide.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2022-09-01Debt Financing
2022-03-10Acquired
Leadership Team
Andrew Buck
Chief Financial Officer
Dean Henderson PSPO (I), PSM (I)
Product Owner – IT Business Partner
Recent News
2025-07-02
Business Wire
2025-02-03
Company data provided by crunchbase