NetSuite · 1 month ago
Cloud Customer Success Analyst Casino- Las Vegas
United States
Full-time
Remote
Mid, Senior Level
$46K/yr - $89K/yr
3+ years expNetSuite is seeking a Cloud Customer Success Analyst for their Casino clients, focusing on driving growth and success in the gaming and hospitality sectors. The role involves building relationships, launching innovative products, and providing operational support to enhance client experiences.
Cloud ComputingComputerCRMiOSSaaSSoftware
No H1B
Responsibilities
Unlock Growth Opportunities: Identify and quantify potential upsell revenue streams for Nor1-sourced Gaming clients. Define, forecast, and drive the fulfillment of these opportunities to help our clients thrive
Build Lasting Relationships: Establish and nurture positive relationships with key Gaming clients at all levels within their organizations. Your ability to connect will be vital in ensuring their success
Launch Innovative Products: Collaborate with new and existing Gaming clients to successfully launch products that elevate their offerings and enhance guest experiences
Create Engaging Training Resources: Design and organize comprehensive training documents and presentations, ensuring our clients are well-equipped to maximize our solutions
Assess and Address Training Needs: Communicate with internal and external users to identify training needs, ensuring all users are empowered and knowledgeable
Operational Excellence: Provide day-to-day operational support for Gaming clients, assisting with product configuration and resolving IT issues to ensure seamless functionality
Expand Our Client Base: Leverage existing relationships to acquire new Gaming clients, broadening our impact in the industry
Collaborate for Success: Work closely with internal and external integration teams to activate all revenue streams and ensure they’re functioning optimally
Harness Data Insights: Partner with our internal Data Scientists to gather and analyze business intelligence that informs strategic decisions
Become a Gaming Expert: Immerse yourself in understanding our Gaming clients’ brand differentiators, including loyalty programs, technology platforms, market dynamics, and brand strategies
Innovate Beyond the Norm: Take initiative and perform functions that enhance our business, even if they fall outside your usual scope of work
Adapt to Diverse Needs: Provide exceptional support across various time zones, including early mornings and evenings, to cater to our global customer base
Qualification
Required
3 to 5+ years of experience in the hospitality industry, preferably within hotels
Ability to read, write, and speak English
Detail-oriented with strong attention to detail and a desire to learn and succeed
Self-starter who can quickly adjust to changes and respond to clients' evolving needs
Strong communication and observational skills that foster collaboration and motivation among team members and clients
Team player who actively engages with colleagues and assists them beyond current responsibilities
Capable of navigating complex organizational structures and engaging stakeholders across various departments
Proven analytical skills with the ability to interpret data trends and translate insights into actionable strategies
Exceptional written and verbal communication skills, able to summarize complex concepts for diverse audiences
Proficient in Microsoft Office applications, with a desire to work with data analysis tools
Able to thrive under pressure, managing a full workload and tight timelines
Flexible and ready to travel domestically and internationally to support clients
Preferred
5+ years in the hospitality industry, preferably within hotels
Benefits
Medical, dental, and vision insurance, including expert medical opinion
Short term disability and long term disability
Life insurance and AD&D
Supplemental life insurance (Employee/Spouse/Child)
Health care and dependent care Flexible Spending Accounts
Pre-tax commuter and parking benefits
401(k) Savings and Investment Plan with company match
Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
11 paid holidays
Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
Paid parental leave
Adoption assistance
Employee Stock Purchase Plan
Financial planning and group legal
Voluntary benefits including auto, homeowner and pet insurance
Company
NetSuite
NetSuite is cloud computing company dedicated to delivering business applications over the internet.
Founded in 1998Redwood Shores, California, USA
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$157.79MKey Investors
Meritech Capital PartnersTako VenturesStarVest Partners
2016-07-28Acquired
2007-12-20IPO
2007-02-05Secondary Market· $17.87M
Leadership Team
Brian Chess
SVP Technology and AI
E
Eli Johnson
Vice President, Global Sales Productivity
Recent News
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2025-11-27
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2025-11-18
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