Amplifon · 5 hours ago
Front Office Assistance
1415 S Sam Rayburn Fwy, Ste 30, Sherman, Texas, 75090, US
Full-time
Onsite
Entry Level
$18.50/hr - $18.50/hr
2+ years expAmplifon, through its Miracle-Ear brand, is expanding its team of Front Office Assistants to enhance customer experience in the retail hearing solutions sector. This role involves managing customer appointments, supporting store operations, and contributing to retail sales efforts.
E-CommerceHealth CareRetail
Responsibilities
Support the customer intake process by setting appointment expectations and delivering a quality customer experience throughout
Perform effective schedule management through coordinating, screening, and confirming appointments, engaging with customers both over the phone and in-person
Drive customer appointments to support store performance by making outbound calls to potential and existing customers
Monitor inventory, assist with billing/invoicing, answer customer inquiries, and support walk-ins
Ensure data accuracy and privacy by maintaining the customer database, updating office records, and remaining compliant with all protected customer healthcare data
Partner with the Hearing Care Professional to engage in marketing efforts, office promotions, and social media initiatives
Prepare customer appointments and engage in the sale of hearing aid accessories
Provide routine after-care services, including troubleshooting, cleaning, and maintaining hearing aid devices
Qualification
Required
High school diploma or equivalent
Administrative, reception, or customer service background
2+ years of administrative experience in a professional setting
2+ years in a direct customer support role
2+ years of experience with appointment setting and customer database management
Comfortable handling inbound & outbound calls
Motivated to help drive sales goals
Proficient in Microsoft Office and Windows
Preferred
Experience working in a healthcare setting
Benefits
Health Insurance – Medical, Dental, Vision
Life insurance
Health Savings Account
401K with employer match
Paid Time Off
Paid Holidays
Volunteer Time Off
Company
Amplifon
Amplifon is a global leader in the hearing care retail market, empowers people to rediscover all the emotions of sound.
10001+ employees
H1B Sponsorship
Amplifon has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (3)
2023 (2)
2022 (1)
2021 (1)
2020 (2)
Funding
Current Stage
Public CompanyTotal Funding
$765.35MKey Investors
Banca Popolare di SondrioBanco BPMEuropean Investment Bank
2025-06-01Post Ipo Debt· $56.77M
2025-04-07Post Ipo Debt· $109.82M
2024-10-15Post Ipo Debt· $272.08M
Leadership Team
Fabio Rosa
CIO Americas
Sarah Gorsuch
General Counsel, Chief Privacy Officer
Recent News
PR Newswire UK
2026-01-16
2025-11-19
MarketScreener
2025-10-27
Company data provided by crunchbase