N.C. Department of Information Technology · 6 hours ago
Supervisor ePayment Processing
Wake County, NC
Full-time
Hybrid
Mid, Senior Level
$42K/yr - $58K/yr
4+ years expThe North Carolina Department of Revenue is committed to excellence in tax administration, ensuring secure and efficient collection of revenue to fund vital public services. They are seeking a Supervisor for the ePayment Processing team to lead operations, manage electronic payment processing, and assist team members with training and daily tasks.
Information Technology & Services
Responsibilities
Lead the day-to-day operations of the Electronic Payments team (ePay)
Ensure the deposits and certification data of all incoming electronic state tax monies processed by NCDOR are correct
Assist team members in understanding critical functions as well as assisting with daily tasks as needed
Train employees; hire employees; and conduct employee evaluations
Research electronic payment errors reported from tax accounts, financial institutions, payroll service providers, taxpayers and DOR employees to determine the causes, resolve problems, and work with all parties to prevent future issues
Ensure that electronic payment exceptions (such as returned payments and card chargebacks) are processed daily, banks are paid, and bad payments are processed accordingly in the various processing systems
Qualification
Required
High school diploma or General Educational Development (GED) diploma and four years of progressively responsible administrative/office management experience, including one year as a lead worker; or equivalent combination of education and experience
Possess strong interpersonal and customer service skills including excellent verbal and written communication skills
Possess good analytical skills to help resolve technical and balancing issues with ability to reconcile accounts and various processing platforms
Possess strong organizational and planning skills with ability to multi-task and prioritize responsibilities and ensure goals and deadlines are met
Experience in remittance processing, internet transactions and/or banking
Benefits
Health insurance options
Standard and supplemental retirement plans
NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis)
The best funded pension plan/retirement system in the nation according to Moody’s Investor’s Service
Twelve paid holidays per year
Fourteen vacation days per year which increase as length of service increases and accumulates year-to-year
Twelve sick days/year which are cumulative indefinitely
Paid Parental Leave
Personal Observance Leave and Community Service Leave
Longevity pays lump sum payout yearly based on length of service
401K, 457, and 403(b) plans
Eligibility for the Public Service Loan Forgiveness Program
Company
N.C. Department of Information Technology
The N.C.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Torre Jessup
Chief Operating Officer
Alysa Kelly
Executive Assistant to Chief Deputy/CIO/Chief Privacy Officer/Director of Enterprise Operations
Recent News
Government Technology US
2025-11-08
Government Technology US
2025-08-13
Government Technology US
2025-07-09
Company data provided by crunchbase