Zearch · 9 hours ago
Scaled Customer Success Manager
United States
Full-time
Remote
Mid, Senior Level
4+ years expZearch is a fast-growing SaaS provider supporting large public sector organizations. They are seeking a Scaled Customer Success Manager to oversee a large portfolio of accounts, driving long-term value through strategic partnerships and data-driven insights.
Staffing & Recruiting
Responsibilities
Manage a scaled portfolio (~100 accounts) with a data-driven approach
Monitor account health and usage data to assess risk and opportunity
Build and execute scalable customer success strategies, including automation and playbooks
Collaborate cross-functionally with Product, Operations, and Customer Experience teams to drive adoption and expansion
Serve as a trusted advisor to stakeholders at multiple levels
Develop and maintain clear success plans and account narratives
Use data and storytelling to demonstrate impact and outcomes
Drive accountability, timelines, and outcomes through structured plans and proactive escalation
Qualification
Required
4+ years in Customer Success, with at least 2 years in a scaled model
Proven success managing and expanding a large portfolio (around 100 accounts)
Strong analytical skills and ability to make data-driven decisions
Demonstrated systemic thinking and comfort operating in ambiguous environments
Strong stakeholder management skills and ability to influence across multiple levels
Comfortable with experimentation, iteration, and continuous improvement
US-based and located near an airport
Preferred
Experience working in high-growth or early-stage environments
Experience working with complex organizations is highly desirable
Benefits
Comprehensive benefits package
Flexible working and remote-friendly model
Career development and progression in a high-growth company
Opportunity to work on high-impact operational transformation
Company
Zearch
"It doesn't matter how good your tech is, you need great people." We are the Executive Search company bridging talent and technology.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase