Apex Systems · 1 week ago
Level 1 Desktop Support
Tysons Corner, VA
Full-time
Onsite
Entry Level
$20/hr - $30/hr
2+ years expApex Systems is a world-class IT services company that serves thousands of clients across the globe. They are seeking a Level 1 IT Support Technician to provide reliable, customer-focused technical support to internal employees, ensuring efficient work with minimal disruption.
Human ResourcesInformation TechnologyRecruiting
Responsibilities
Provide timely, professional technical support to internal users
Respond to IT requests and incidents through a ticketing system
Troubleshoot routine hardware, software, and application issues
Install, configure, upgrade, and decommission end‑user devices such as:
Laptops, desktops, monitors, printers, and mobile devices
Image and configure workstations according to standard procedures
Assist users with operating systems, productivity tools, and basic troubleshooting
Document issues and resolutions clearly in the ticketing system
Follow established IT policies, processes, and procedures
Provide occasional hands‑on support during implementations or outages
Participate in on‑call rotation as assigned
Qualification
Required
2+ years of experience in IT support, help desk, or technical customer service
Working knowledge of Windows and iOS operating systems
Experience supporting Microsoft Office or similar productivity tools
Solid understanding of computer hardware (desktops, laptops, peripherals)
Basic knowledge of networking concepts (TCP/IP, LANs)
Strong customer service and communication skills
Ability to troubleshoot independently and know when to escalate
Associate's degree in IT (or equivalent experience) preferred
Preferred
CompTIA A+ or ITIL certification is a plus
Benefits
Medical
Dental
Vision
Life
Disability
Other insurance plans that offer an optional layer of financial protection
ESPP (employee stock purchase program)
401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure
HSA (Health Savings Account on the HDHP plan)
SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions
Corporate discount savings program
Other discounts
On-demand training program
Access to certification prep
Library of technical and leadership courses/books/seminars once you have 6+ months of tenure
Certification discounts and other perks to associations that include CompTIA and IIBA
Dedicated customer service team for our Consultants that can address questions around benefits and other resources
Certified Career Coach
Company
Apex Systems
Apex Systems, a division of On Assignment, provides organizations with IT staffing solutions to address gaps in their current workforce.
1001-5000 employees
H1B Sponsorship
Apex Systems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (28)
2024 (21)
2023 (35)
2022 (26)
2021 (29)
2020 (38)
Funding
Current Stage
Late StageLeadership Team
Roger Wahman
Chief Technology Officer - SVP
Andrea Schiola
Global Head of Technology Partnerships, SVP, Principal
Recent News
Company data provided by crunchbase