CACI International Inc · 3 hours ago
IT Service Desk
US OK Oklahoma City
Full-time
Hybrid
Mid Level
$39K/yr - $65K/yr
3+ years expCACI International Inc is a company dedicated to ensuring the safety of the nation. They are seeking a Service Desk Technician who will be responsible for collecting incident information, troubleshooting user issues, and ensuring customer satisfaction while adhering to established Service Level Agreements.
Information TechnologyService IndustrySoftware
Responsibilities
Answers, evaluates, and prioritizes incoming telephone, voice mail, e-mail, and in-person requests for assistance from users experiencing problems with hardware, software, networking, mobile device, and other computer-related technologies
Communicates promptly on progress and engage other service desk resources or appropriate service resources to resolve incidents that are beyond the scope of their ability or responsibility by routing incidents, as necessary, to product line, application, or system support specialists
Interviews user to collect information about problem and leads user through diagnostic procedures to determine source of error
Troubleshoots problems with operating systems, applications, remote access, email, and telephone and wireless issues
Handles problem recognition, research, isolation, resolution and follow-up for routine user problems, referring more complex problems to appropriate team
Defines and classifies level, priority and nature of problem, request and/or issue
Responsible for opening, tracking and closing trouble tickets
Ensures problem ownership and promotes end-user satisfaction. Tracks activities of field engineers to who tickets were assigned
Active Directory account management and RSA token provisioning
Qualification
Required
Requires basic job knowledge of systems and procedures obtained through prior work experience or education
Preferably has 3 years of experience. May require vocational or technical education in addition to related work experience
Proficiency with Windows 10 operating system
Experience and knowledge of installation, configuration, and troubleshooting of computers
Knowledge of help desk call tracking management systems; ServiceNow desired
Preferred
Strong verbal and written communication skills
Excellent customer service skills
Benefits
Healthcare
Wellness
Financial
Retirement
Family support
Continuing education
Time off benefits
Company
CACI International Inc
At CACI International Inc (NYSE: CACI), our 25,000 talented and dynamic employees are ever vigilant in delivering distinctive expertise and technology to meet our customers’ greatest challenges in national security.
10001+ employees
H1B Sponsorship
CACI International Inc has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (3)
2023 (3)
2022 (4)
2021 (2)
2020 (2)
Funding
Current Stage
Public CompanyTotal Funding
$1B2025-05-21Post Ipo Debt· $1B
2003-01-10IPO
Leadership Team
John Mengucci
President & CEO
Darryl W Burke
Senior Vice President / Air Force Client Executive
Recent News
2026-01-22
2026-01-22
Company data provided by crunchbase