Surpass Behavioral Health · 4 hours ago
Customer Support Specialist, II (Bob Hogue Real Estate)
United States
Full-time
Remote
New Grad, Entry Level
$31K/yr - $79K/yrSurpass Behavioral Health is a global company focused on education and technology, seeking a Customer Support Specialist, II to assist the Bob Hogue School of Real Estate. The role involves providing support to students, managing phone inquiries, and mentoring new hires while ensuring quality control in service delivery.
Health CareMental HealthTherapeutics
Responsibilities
Answer all incoming phone calls and provide product information to new students. Advise students on the licensing process, answer questions and enroll students in study programs based on their specific needs. Monitor company voice mail system for calls received after hours and return unanswered calls
Processing material and classroom enrollment orders received via company website
Provide students with technical support which includes, but is not limited to: system log-in assistance, resetting passwords, navigating online courses, evaluating final exam reports and assisting with online purchases
Assess customer complaints and concerns and escalate to management team as needed
Greet and check-in live class students attending classes at the facility. Organize class materials for distribution, assist with Instructor prep and provide general assistance to participants
Understand existing real estate licensing process, including laws pertaining to earning and maintaining a real estate license, and have a thorough knowledge of all state regulations for the school
Process post-class course materials. Administer, score and submit test results for students. Receive and apply payments to student accounts and enter information into student database records. Analyze class session docs and coordinate make-up hours as needed for classroom or live online students
Perform end-of-day procedures related to daily operations. This will include completion of email and voicemail responses, review outstanding student database entries and general office closure procedures
Coordinate weekly printing, packaging, and delivery of materials for the branch office. This will include preparation of bulk marketing brochures and letters and class materials for enrolled students
Oversee and track inventory of all office supplies and course materials
Assist Operations Manager with training and support for new hires as needed. Assess and monitor staff skills and report any quality concerns to management team
Periodically reach out to/communicate with local Real Estate Association Boards to build business relationships for the sales team. Represent company at local real estate events and assist Marketing team to expand partnership opportunities
Qualification
Required
Some college required
Interpersonal and customer service skills
Analytical and problem-solving skills
Multitasking and organizational skills
Ability to answer a high volume of calls and/or emails daily
Time-management skills
Benefits
Remote work provides a flexible work/life balance
Comprehensive Retirement Package automatically enrolled in The Company Contribution Plan (8-10% annual company contribution based on tenure)
Our Gift of Knowledge Program provides tuition assistance and substantial discounts for our employees and close family members
Comprehensive health benefits new hire eligibility starts on day 1 of employment
Generous Paid Time Off includes paid holidays, vacation, personal, sick paid time-off, plus one (1) volunteer day and one (1) diversity and inclusion day to participate and give back to our local communities
Company
Surpass Behavioral Health
Surpass Behavioral Health offers ABA therapy for children and teens with autism, focusing on impactful, tailored programs.
Founded in 2000
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Daniel Byrdsong
Founder and CEO
Company data provided by crunchbase