Talent HRizon · 16 hours ago
Information Technology Support Specialist
Nashville, NC
Full-time
Onsite
Mid Level
$60K/yr - $80K/yr
4+ years expTalent HRizon is a fast-growing company seeking a proactive Onsite IT Support Specialist to support one of their clients' plants. This role involves troubleshooting hardware issues, providing desktop support, and collaborating with remote teams to ensure smooth operations of hardware and application systems.
Human Resources Services
Hiring Manager
Deane Osner
Responsibilities
Hardware Support
Troubleshoot, maintain, and service shop floor hardware, including label printers, tablets, and barcode scanners
Ensure all devices are operational and minimize downtime on the shop floor
Application Support
Act as the onsite liaison for our custom IMS (Inventory Management System) application
When backend errors occur, work with the remote developer to diagnose and resolve issues
Perform basic application troubleshooting and escalate complex issues as needed
Desktop & Network Support
Provide day-to-day desktop support for onsite employees, including:
PC troubleshooting and maintenance
VPN connectivity support
Coordination with the contracted IT team for advanced network or infrastructure issues
Documentation & Communication
Maintain clear records of issues, resolutions, and hardware inventory
Communicate effectively with remote teams and onsite staff to ensure timely resolution of problems
Qualification
Required
High School Diploma or GED required
4+ years IT support experience, including network servers support
Strong troubleshooting skills for hardware (printers, scanners, tablets) and Windows-based PCs
Familiarity with VPN setup and troubleshooting
Excellent communication skills for remote collaboration
Ability to work independently and prioritize tasks in a fast-paced environment
Preferred
Bachelor's degree is preferred
Technical support in a manufacturing environment experience preferred
Experience with Zebra printers and barcode scanning devices
Basic understanding of web-based applications and backend error troubleshooting
Experience with Microsoft and Office365 applications including PowerApps, PowerAutomate, Sharepoint
Willingness to learn new skillsets, applications and processes
Company
Talent HRizon
At Talent HRizon, our mission is to partner with organizations, leveraging our expertise in recruiting, talent development, leadership development, human resources, and HR technology evaluation and implementation project management.
Founded in 2023
2-10 employeesFunding
Current Stage
Early StageCompany data provided by crunchbase