Trinity Health · 2 months ago
Customer Service Technician HME-Full time-Clinton
Mercy Medical Center - Clinton, Iowa
Full-time
Onsite
Entry Level
1+ years expTrinity Health is dedicated to improving the health of communities through compassionate care. They are seeking a Customer Service Technician for Home Medical Equipment who will be responsible for processing referrals, assisting with delivery and setup of medical equipment, and ensuring customer satisfaction.
DeliveryHealth Care
Responsibilities
Adheres to the principles of caring and expected behaviors outlined in MercyOne Medical Center's Model of Caring and Trinity Health's Code of Conduct, fostering a climate where all customers are treated in a manner consistent with MercyOne Medical Center's Mission and Values
Maintains a working knowledge of applicable Federal, State, and local laws and regulations, Trinity Health’s Organizational Integrity Program, Standards of Conduct, as well as other policies and procedures to ensure adherence in a manner that reflects honest, ethical and professional behavior
Performs other duties consistent with purpose of job as directed
Receives and processes inquiries and referrals from internal and external sources for products/services provided by MercyOne Clinton Home Medical Equipment utilizing appropriate policies, guidelines, and standards
Provides pricing information, confirms medical criteria for equipment and investigates other equipment and supply needs with the referral source
Performs reimbursement procedures related to HME such as insurance verification, obtaining physician orders and necessary documentation, etc. in a timely and accurate manner
Assures all information is complete and accurate. Generates and enters order information into Brightree
Ensures compliance with regulatory bodies such as CMS, The Joint Commission, and others
Researches and responds to questions/concerns from customers and/or referral sources related to HME equipment
Assists MercyOne Clinton Home Medical Equipment management to meet targeted operational benchmarks and quality indicators
Participates in orienting, educating, and mentoring staff as necessary and requested
Excellent verbal and written communication skills
Ability to work with people in a professional, positive manner and positively promote Home Medical Equipment. Excellent interpersonal skills
Effective computer skills
Ability to work and make decisions and problem solve independently
Responsive to the needs of internal/external customers and promotes customer satisfaction
Adheres to the MercyOne Clinton Medical Center Citizenship Standards and Service Excellence Standards
Ability to perform effectively under stressful situations with frequent interruptions to meet deadlines in a timely manner and with accuracy
Able to organize, prioritize and function in a fast-paced environment
During an 8-hour shift, may sit 7 hours, stand/walk ½ hour each
Requires occasional bending, stooping, reaching, pushing, and pulling
Use of hands for simple and firm grasping, fine manipulation, and repetitive motion work (typing, data entry)
Must be able to hear speech, speak and see at near visual acuity level
Able to maintain high level of concentration with many interruptions and attain expected deadlines
Will require some lifting/carrying objects weighing up to 70 pounds
Minimum of 1-2 years of prior customer service experience required
Minimum of 1-2 years of delivery/driver experience required
Knowledgeable on DOT regulations for the states being served and/or apply adaptive devices
Must have a valid driver's license and proof of insurance must be submitted and will be maintained throughout employment
Must have a general working knowledge of computers and department specific software
Within the first year of employment, must complete all assigned training and orientation and can demonstrate competency within each area
Previous experience and knowledge in Home Safety Fire and Electrical Hazards preferred
Qualification
Required
High school or equivalent graduate
1-2 years' experience in a customer service and/or office area preferred
Minimum of 1-2 years of prior customer service experience required
Minimum of 1-2 years of delivery/driver experience required
Knowledgeable on DOT regulations for the states being served and/or apply adaptive devices
Must have a valid driver's license and proof of insurance must be submitted and will be maintained throughout employment
Must have a general working knowledge of computers and department specific software
Within the first year of employment, must complete all assigned training and orientation and can demonstrate competency within each area
Preferred
Prefer background in home medical equipment or another related medical/health field
Prefer background/experience in medical equipment, HME reimbursement/coverage and regulatory standards
Medical terminology background preferred
Previous experience and knowledge in Home Safety Fire and Electrical Hazards preferred
Benefits
Competitive compensation
Full benefits package
Opportunity for growth throughout the system
Company
Trinity Health
Trinity Health is one of the largest multi-institutional Catholic health care delivery systems in the nation.
10001+ employees
H1B Sponsorship
Trinity Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9)
2024 (12)
2023 (10)
2022 (9)
2021 (7)
2020 (14)
Funding
Current Stage
Late StageTotal Funding
$0.02MKey Investors
Centers for Disease Control and Prevention
2025-10-17Grant· $0.02M
Leadership Team
Dan Drake
Trinity Health PACE President and CEO
Eileen Coogan
Pres/CEO Allegany Franciscan Ministries
Recent News
2026-01-16
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