Quinn Residences · 23 hours ago
Multi-Site Maintenance Supervisor
Canton, GA, US
Full-time
Onsite
Mid, Senior Level
5+ years expQuinn Residences is the leading owner, operator, and developer of purpose-built, dedicated single-family rental communities across the Southeast. The Maintenance Supervisor works closely with the Portfolio Manager to manage service requests and ensure resident satisfaction while supervising on-site maintenance staff and contractors.
Commercial Real EstateReal EstateResidential
Responsibilities
Adherence to property-level expense budgets
Ensuring that maintenance associates are properly trained to perform their role and comply with all company and department policies
Establishing and maintaining resident satisfaction standard
Holding field team associates and vendors accountable to established operating standards
Dual oversight role of both rehab/turn and maintenance operations, Field Service Supervisor, has the challenging responsibility of making the best field-level decisions to balance resident experience, asset preservation and budget objectives
Providing leadership, hiring, training, evaluating, and supervising all on-site service associates
Promoting and upholding all company policies
Establish a deep understanding of all maintenance related reporting including key performance indicators (KPI) that drive cost, speed, quality, productivity, efficiency, and resident satisfaction metrics
Understand the differences in and the value of all company reporting sources (e.g., Tableau, SharePoint, Yardi, etc.)
Analyze reports to identify areas of opportunity and their root causes
Develop familiarity with general Leasing & Property Management (LPM) reporting (i.e., renewal, rent growth, other income, etc.) that have upstream and downstream impact on RTM costs
Collaborate with Facilities Manager to routinely introduce new vendors to the vendor network in the assigned market to ensure pricing levels remain current and to promote a competitive environment
Assist Facilities Manager in the tracking and management of vendor compliance (i.e., insurance, license(s), etc.)
Ensure job assignments are effectively distributed across vendors and field service techs to optimize KPIs (e.g., cost, quality, speed, capacity, and resident experience)
Develop a team culture that embraces idea sharing, collaboration, accountability, genuine care, engagement, and job safety
Proactively review financial, and general performance (including all KPIs) with team members to align their understanding of the business
Review Quinn maintenance job guides regularly with team members to ensure they understand expectations regarding their role and can be held accountable for performance with these standards
Assist Portfolio Manager to ensure effective management of all HR-related activities including associate onboarding, setting of hours, and managing team PTO. Understand and use the appropriate technological systems (e.g., ADP, Expensify, etc.) to manage these tasks
Remain consistently aware of the month-to-date (MTD), quarter-to-date (QTD) and year-to-date (YTD) budget variance throughout the year
Communicate all projected, unfavorable budget variances to Portfolio Manager to ensure awareness of projected financial challenges
Balance cost savings initiatives with resident experience standards and long-term assets
Routinely evaluate and test vendor pricing to ensure costs remain highly competitive in the marketplace
It is important for the Field Service Supervisor to collaborate with leasing and property management team members to ensure efforts to manage or reduce maintenance related expenses do not compromise our commitment to residents
Qualification
Required
Bachelor's degree in business or other related field OR 5+ years in Property Maintenance
Knowledgeable in Microsoft Office products, and general Microsoft Excel skills
Proficient in Yardi property management software or other similar property management software
Able to multi-task with multiple projects and deadlines
Must have a keen eye for construction details and overall physical property attributes
Strong organizational, creative, and communication skills
Can work independently with minimal direct supervision
Travel is required for site inspections and other team meetings
Company
Quinn Residences
Quinn Residences is a real estate company that provides amenities and personalized services.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$2.75BKey Investors
JP Morgan ChaseConversant Capital
2024-11-20Debt Financing· $1B
2024-04-09Debt Financing· $350M
2023-04-17Private Equity· $900M
Leadership Team
Richard Ross
Chief Executive Officer
Recent News
Company data provided by crunchbase