The Trustees of Reservations · 4 hours ago
Seasonal Visitor Services Supervisor
Beverly, MA
Full-time
Onsite
Mid Level
$20/hr - $22/hrThe Trustees of Reservations is Massachusetts' premier conservation and preservation organization. They are seeking a Seasonal Visitor Services Supervisor to oversee a team of seasonal employees in visitor services, retail, and interpretation at historic house museums and public gardens.
Communities
Responsibilities
Oversee and assist visitor services associates at welcome centers, gatehouses, and giftshops
Open and close giftshops
Open, operate, and close point-of-sale (POS) systems, including handling money
Assist with the merchandising of both stores as needed
Stock rack cards, flyers, and promotional material throughout properties
Maintain the tidiness of the gatehouses, welcome centers, giftshops, and restroom facilities
Create the monthly work schedule for seasonal staff
Oversee and evaluate interpreters
Lead house and garden tours when needed
Open and close houses
Conduct and manage group tours
Respond to group tour inquiries
Lead group tours of properties
Create outreach strategies
Assist with weddings and private events, public programs and special projects
Other duties as assigned
Qualification
Required
Minimum of bachelor's degree in history, education, museum studies, or related field
Experience as a museum guide, park ranger, or similar; or Master's degree in museum studies
Experience with customer service and de-escalation of challenging interactions
Experience using point-of-sale systems, handling money, tracking merchandise, and other retail responsibilities. Candidates without this experience must be able to demonstrate aptitude
Demonstrate leadership, direction, and task management
Work independently or in a team
Show excellent interpersonal skills
Communicate goals and achievements with supervisor
Train staff and model behaviors
Sell Trustees' memberships and help set membership sales expectations amongst the staff
Advanced computer skills including video conferencing apps, Word, Excel, Outlook suite, etc
Excellent organization skills
Current authorization to work in the United States - a candidate must have such authorization by his or her first day of employment
A satisfactory criminal background (CORI) check
Benefits
Sick Time: 40 hours
Reciprocity: Employees have access to free and discounted admission and membership to more than 50 nearby museums and cultural institutions.
Discounts: Enjoy free entry to all Trustees properties, discount event tickets, and discounted merchandise at our stores and on stays at our inns.
Company
The Trustees of Reservations
Founded by landscape architect Charles Eliot in 1891, The Trustees has, for more than 125 years, been a catalyst for important ideas, endeavors, and progress in Massachusetts.
Founded in 1891
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Katie Theoharides
President and CEO
christine morin
Chief Operating Officer
Recent News
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