Pansophic Learning · 17 hours ago
IT Field Technician
Parma, Ohio, United States
Full-time
Onsite
Mid Level
$20/hr - $29/hr
3+ years expPansophic Learning is a global school management organization dedicated to enhancing access to quality education through innovative solutions. The IT Field Technician is responsible for providing technical support, managing student accounts, and overseeing various technical projects to ensure efficient operations within the educational environment.
EdTechEducation
Responsibilities
Serves as integral member of the technology team and support the values, mission and goals of ACCEL Schools
Utilizes organizational skills to create student network accounts with precision
Manages project resources during project implementation (people, equipment, purchased services, etc.)
Identifies, coordinates, and oversees projects with Educational Technology Supervisor, Technology Director and other Field Technicians
Supports a collaborative working environment in which technology resources are available so that staff can perform efficiently and students can be successful learners
Communicates effectively with administrative staff, school principals and teachers
Installs, configures, maintains and troubleshoots all:
Computer hardware and software
Projectors, Smart Boards, scanners, printers, and various peripherals
Wired and wireless connections and devices
Processes warranty information and repair work with associated documentation
Responds to all inquiries promptly
Implements established hardware and software maintenance procedures
Maintains an effective understanding of Information Technology as it progresses over time and contributes ideas to develop new solutions
Creates and maintains detailed records & notes relating to projects, hardware, procedures, etc
Consistently uses official programs such as help desk ticketing, time tracking, etc
Represents the organization professionally and treat everyone respectfully
Adheres to the Staff Handbook and all ACCEL Schools Policies
Performs other duties as assigned by the Technology Director, CFO and/or Executive Director
Qualification
Required
Associate Degree in Computer Science, programming or related field, or substantial experience with Windows based computers, software and networking
Minimum 3 years of experience in a similar Technical Support role
1 year experience within a school setting required
Valid Ohio drivers license
Work history demonstrating increasing levels of responsibility and leadership
Strong interpersonal skills and ability to educate users as well as provide straight technical support
Exceptional communication skills, with a focus on rapport-building, listening, and questioning skills
Experience with installation, maintenance and support of a large fleet / user base
Experience with a wide variety of hardware and software, as typically used in an education environment
Ability to work effectively and cooperatively with staff, maintain the confidentiality of privileged information and follow oral and written instructions
Must be highly organized and detail oriented
Willingness and ability to adjust to changing conditions or priorities
Ability to multi-task and handle frequent interruptions
Ability to consistently follow protocol and instructions
Ability to work effectively both independently, and with a team
Ability to lift 50 lbs. and work in a physically demanding environment as needed
Benefits
Medical insurance
Dental insurance
Vision insurance
401(k) retirement plan
Life insurance
Long-term disability insurance
Short-term disability insurance
10 paid holidays annually
Paid Time Off to cover sick, vacation, and personal absences.
4 unique health insurance plans to choose from that cover a wide range of deductibles and co- insurance levels.
Company
Pansophic Learning
A for-profit charter management organization with schools in the United States, Switzerland, and the United Kingdom.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Eric Waller
Chief Technology Officer
Maria Szalay
Chief Operating Officer
Recent News
2025-05-10
Company data provided by crunchbase