Braze · 5 hours ago
Senior Site Reliability Engineer
New York City
Full-time
Hybrid
Senior Level
$129K/yr - $232K/yr
5+ years expBraze is a leading customer engagement platform that empowers brands to deliver exceptional customer experiences. As a Senior Site Reliability Engineer, you will be responsible for ensuring the smooth operation of internal-facing services and platforms, improving infrastructure reliability, and collaborating with engineering teams to enhance automation and tooling.
AnalyticsCRMMarketingMarketing AutomationSoftware
Responsibilities
Partner with Braze’s engineering teams on:
Architecting products to effectively utilize infrastructure platforms in a scalable, reliable manner
Debugging reliability and scalability issues across all stack layers, including the products built using our infrastructure platforms
Make monitoring and alerting alerts on symptoms and not on outages
Ensure that Braze meets our strict enterprise-grade SLAs with customers
Develop Braze’s internal platform infrastructure:
Create Infrastructure as code using Chef, Terraform, and Kubernetes
Develop deployment pipelines for applications in multiple languages using Docker, Kubernetes, etc
Provide centralized/common tooling, services, and automation frameworks that are critical for scaling operations, capacity management, reducing operational pain, and improving the day-to-day workflow of Braze’s engineering teams
Manage incidents:
Be on a PagerDuty rotation to respond to availability incidents and provide support for other engineers
Use your on-call shift to prevent incidents from ever happening
Retrospect everything that happens to turn lessons into system improvements/changes, automation, etc
Qualification
Required
5+ years of experience as a Software, DevOps, or Site Reliability Engineer
You think about systems - interfaces, boundaries, edge cases, failure modes, behaviors, specific implementations
Have an urge to collaborate, document, and deliver quickly
Collaborating across the global remote teams, often working asynchronously
Document everything so you don't need to learn the same thing (or plan the same work) twice
Delivering fast to delight our customers - even internal ones
Have an enthusiastic, go-for-it attitude. When you see something broken, you can't help but fix it
Have a desire to solve everyday challenges facing software engineers and automate their toil away
Have an excellent ability to manage multiple tasks and expectations at once
Know your way around Linux and Unix Shell
Have strong programming skills - Ruby and/or Go preferred
Have experience with Docker, Kubernetes, Terraform, or similar IaC technologies
Have experience with MongoDB, Redis, Kafka, Postgres, or similar data technologies
Benefits
Competitive compensation that may include equity
Retirement and Employee Stock Purchase Plans
Flexible paid time off
Comprehensive benefit plans covering medical, dental, vision, life, and disability
Family services that include fertility benefits and equal paid parental leave
Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
A curated in-office employee experience, designed to foster community, team connections, and innovation
Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
Employee Resource Groups that provide supportive communities within Braze
Collaborative, transparent, and fun culture recognized as a Great Place to Work®
Company
Braze
Braze is a customer engagement platform that enables customer-centric interactions between brands and consumers.
1001-5000 employees
H1B Sponsorship
Braze has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (16)
2024 (10)
2023 (5)
2022 (16)
2021 (6)
2020 (4)
Funding
Current Stage
Public CompanyTotal Funding
$314.29MKey Investors
SnowflakeMeritech Capital PartnersBattery Ventures
2025-04-10Post Ipo Equity· $139.19M
2023-06-21Grant
2021-11-17IPO
Leadership Team
Astha Malik
Chief Business Officer - Braze (NASDAQ:BRZE)
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