ChildCareGroup · 1 day ago
Customer Service Specialist (Front Desk) - Dallas Pegasus Park
Pegasus Park, Dallas, TX, US
Full-time
Onsite
Entry Level
1+ years expChildCareGroup is a long-established organization dedicated to supporting early childhood education and assisting families. The Customer Service Specialist will provide high levels of client service and education regarding ChildCareGroup’s services, ensuring effective communication and problem resolution for clients seeking child care assistance.
Child CareEducationNon Profit
Responsibilities
Answers incoming calls and facilitates walk-in clients in a calm and professional manner
Researches and assesses client needs asking questions to obtain a clear understanding of client needs to make the appropriate recommendations
Determines and takes appropriate action to meet client needs. This can include but is not limited to placing clients on the child care waiting list, mailing out forms and documents, transferring to other providers, requesting attendance cards, updating address and contact information, and providing guidance for locating quality childcare
Provides client service through education and offers solutions
Interprets and communicates federal and state policies and procedures to clients in an understandable manner
Educates new clients entering the program
Offers solutions for other related issues clients might be facing – example; if they are not eligible, offer alternatives that they may be able explore
Performs other duties as assigned and will provide back up support to other specialists
Assists with special projects and performs other duties as assigned
Qualification
Required
High School Diploma or equivalent; associate's or bachelor's degree preferred; Child Development experience a plus
One or more years in a customer service environment required
Demonstrates excellent customer service skills
Ability to comfortably handle large call volumes daily and able to work in a fast-paced atmosphere
Strong computer skills – proficiency in Outlook mail and calendar, Microsoft Word and Microsoft Excel required
Work in a team environment and be a team player
Possesses efficient organizational and time management skills
Ability to problem solve utilizing available resources
Must have a valid Texas driver's license
Driving record must comply with CCG's automobile insurance carrier requirements
Must have liability insurance coverage and reliable personal transportation
Ability to travel locally or out of town as required
Must successfully meet all compliance background check requirements for federal funding throughout employment
Preferred
associate's or bachelor's degree preferred
Child Development experience a plus
Benefits
Paid Parental Leave
Short Term, Long Term Disability and Basic Life Insurance at no cost
Medical, Dental and Vision Insurance
Telemedicine at no cost
401(k) with a company match
Paid Time Off
(12) Paid Company Holidays
And more!
Company
ChildCareGroup
ChildCareGroup is a nonprofit organization that provides early childhood programs and services.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Tori Mannes
CEO/President
Carole I. West
Chief Administratice Officer and Vice President of People & Culture
Recent News
Business Journals
2022-10-31
Company data provided by crunchbase