Kforce Inc · 4 hours ago
Unified Communications Analyst
Boston, MA
Contract
Onsite
Mid Level
$50/hr - $57/hrKforce Inc is seeking a Unified Communications Analyst to support an enterprise-wide migration from Avaya/Centrex to SIP unified communications. The role involves coordinating with vendors and internal teams, providing technical support, and developing training materials for call center agents.
ConsultingEmploymentFinancial ServicesHuman ResourcesStaffing Agency
Responsibilities
Unified Communications Analyst will support enterprise-wide migration from Avaya/Centrex to SIP unified communications, including strategy, scheduling, and implementation roadmap
Prepare detailed time and material estimates for system builds and upgrades
Coordinate vendors and internal teams to meet deadlines
Provide advanced technical and design support for Avaya CM, Call Center, and CMS during transition
Troubleshoot complex issues across legacy Avaya and new SIP/VoIP platforms
Monitor and maintain call center performance metrics
Document system configurations and procedures (Visio preferred)
Develop user-friendly instructions and training materials; Assist in training call center agents on new features
As a Unified Communications Analyst, you will collaborate with multiple business units to define technical requirements and processes
Provide input and specifications for upgrades and future enhancements (API experience a plus)
Travel to work sites as needed for emergencies/events
Perform other assigned duties and projects
Qualification
Required
Experience with enterprise-wide telephony migrations (Avaya/Centrex to SIP/VoIP platforms)
Strong knowledge of Avaya Communication Manager (CM), Call Center, and CMS environments
Knowledge of API integrations and system enhancement processes
Familiarity with call center performance metrics and Avaya CMS reporting
Proficiency in troubleshooting complex issues across legacy and SIP/VoIP systems
Skilled in coordinating vendors and internal teams to meet project deadlines
Strong documentation skills; Experience with Visio for system diagrams preferred
Effective cross-functional collaboration and communication skills
Ability to create detailed time and material estimates for system builds and upgrades
Ability to develop clear training materials and conduct end-user training sessions
Preferred
Experience with Visio for system diagrams
Benefits
Medical/dental/vision insurance
HSA
FSA
401(k)
Life, disability & ADD insurance
Paid time off
Paid sick leave
Company
Kforce Inc
Kforce is a solutions firm specializing in technology, finance and accounting, and professional staffing services.
Founded in 1962
1001-5000 employees
H1B Sponsorship
Kforce Inc has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (792)
2024 (667)
2023 (734)
2022 (843)
2021 (1197)
2020 (858)
Funding
Current Stage
Public CompanyTotal Funding
unknown2024-05-20IPO
2014-06-08Acquired
Leadership Team
Aaron Travis
Digital Experience Delivery Director | Kforce Consulting Solutions
Recent News
2025-11-19
2025-11-07
2025-11-04
Company data provided by crunchbase