Dexian · 21 hours ago
IT Help Desk
Lynnview, KY
Full-time
Hybrid
New Grad, Entry Level
$20/hr - $22.75/hrDexian is a leading technology and professional staffing company with a global presence. They are seeking an IT Help Desk Analyst to provide first-level IT support to restaurant managers and team members across 3,400 U.S. locations, resolving a variety of hardware and software issues while delivering excellent customer service.
ConsultingHuman ResourcesInformation TechnologyProfessional ServicesStaffing Agency
Responsibilities
Handle 25-30 inbound calls/chats per shift, providing first-level IT troubleshooting and operational support
Diagnose and resolve hardware, software, networking, payment, and restaurant system issues within SLA guidelines
Create and document all incidents accurately in ServiceNow while actively on calls
Use multiple systems simultaneously (ServiceNow, Teams, Outlook, Excel, PowerBI, Bomgar, TeamViewer, proprietary tools)
Provide exceptional customer service with empathy; no scripted calls
Escalate issues appropriately and collaborate with other Service Desk analysts as needed
Meet or exceed performance metrics for quality, productivity, availability, and attendance
Participate in required training and follow established support procedures
Qualification
Required
Previous IT Help Desk or Call Center experience
Strong customer service skills
Ability to multitask and document while on live calls
Basic IT knowledge (PC fundamentals, operating systems)
Ability to type 40 WPM
Preferred
Spanish fluency (preferred/desired)
Restaurant or QSR experience
Company
Dexian
Dexian provides services for staffing, talent development, and consulting, with a focus on technology, finance, and project management.
Founded in 1994
1001-5000 employees
H1B Sponsorship
Dexian has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (65)
Funding
Current Stage
Late StageLeadership Team
Mahfuz Ahmed
Chairman of the Board
Vikram Motiani
Managing Director
Recent News
2025-11-19
Company data provided by crunchbase