Block · 18 hours ago
Program Manager, Issuing Programs (Cash App Card and Square Banking)
Bay Area, CA, United States of America
Full-time
Onsite
Senior Level, Lead/Staff
$180K/yr - $270K/yr
8+ years expBlock is a company focused on economic empowerment, and they are seeking a senior program manager to lead the sponsor bank partnership for Cash App Card and Square Banking deposit products. This role involves owning the bank partnership, ensuring program performance, and collaborating with various stakeholders to deliver secure and scalable results.
Financial Services
Responsibilities
Own the bank program and outcomes: Serve as the single-threaded leader for the sponsor bank relationship and program; define and run the engagement model (governance, SLAs, decision rights, change control), ensure obligations are met, and be accountable for program performance, partner satisfaction, and partnership health. Proactively identify opportunities to strengthen the relationship, increase partner value, and create efficiencies and improvements, both internally and externally
Program governance and accountability: Design and implement clear RACI, intake processes, and cadenced forums (steercos, weekly ops, and QBRs with scorecards). Hold internal and external stakeholders to commitments and timelines. Establish decision-making frameworks that enable speed while maintaining rigor
Program execution: Own the end-to-end program delivery lifecycle. Ensure bank notifications and approvals for incidents and program changes, including new products and services; coordinate remediation, approvals, and evidence capture across all work streams. Maintain a comprehensive requirements and obligations tracker—you own the process, timeline, and results
Requirements management and templatization: Build and maintain a centralized requirements management system; create reusable templates and playbooks for obtaining and fulfilling bank requirements (e.g., partner requests, network mandates, collateral/communications submissions, decision logs, approval evidence). Work with internal stakeholders to ensure consistent execution. Continuously refine these tools based on lessons learned and partner feedback
Program KPI/KRI ownership: Develop and own program-critical KRIs/KPIs (e.g., SLA adherence, approval cycle time, audit/exam finding closure rate, incident notification timeliness, partner satisfaction, change request lead time, partnership value delivery, program milestone completion rate, rework/escalation rates). Continuously monitor and report weekly/monthly/quarterly. Use data to identify improvement levers, track progress against program goals, and communicate program health to leadership
Program optimization and continuous improvement: Identify systemic issues, failure modes, and inefficiencies in program execution; run pilots; implement workflow/tooling/process changes; measure and scale impact. Drive a culture of continuous improvement across all program workstreams. Standardize best practices and eliminate redundancy
Program roadmap and strategic planning: Develop and maintain a multi-quarter program roadmap aligned with business priorities by partnering with Product teams throughout the company. Identify strategic initiatives that improve operational efficiency, reduce risk, and strengthen the partnership. Manage dependencies, sequencing, and resource allocation across the program
Stakeholder and workstream coordination: Coordinate across networks, processors, servicing/Reg E, fraud/risk, compliance, and product teams. Escalate blockers and drive resolution. Serve as the connective tissue that keeps the program moving
AI-enabled program efficiencies: Apply AI-assisted routing, documentation, policy checks, knowledge retrieval, and program tracking with human-in-the-loop guardrails to improve program operations, decision-making, and efficiency
Executive communication and presence: Provide crisp, data-informed program updates, status reports, and strategic recommendations to senior leadership. Serve as the trusted voice on program health, risks, and direction
Qualification
Required
8+ Years experience in issuing payment cards
Experience of credit card, prepaid and debit cards
Proven experience in account management in the fintech ecosystem
Proven experience working cross functionally with Product, Compliance, Legal, First Line Risk and external partners
Strong analytical aptitude with the ability to identify trends, diagnose issues, and recommend data-driven solutions
Experience leading complex, cross-functional projects from initiation to completion
Benefits
Remote work
Medical insurance
Flexible time off
Retirement savings plans
Modern family planning
Company
Block
Block is one company built from many blocks, all united by the same purpose of economic empowerment.
10001+ employees
H1B Sponsorship
Block has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (257)
2024 (253)
2023 (260)
2022 (297)
Funding
Current Stage
Late StageLeadership Team
Amrita Ahuja
Chief Financial Officer
Lookman Olusanya
CFO, Square
Recent News
Morningstar, Inc.
2024-11-14
Business Journals
2024-04-05
2024-03-08
Company data provided by crunchbase