UNM Hospital · 8 hours ago
CASE MANAGEMENT ASSISTANT -
Albuquerque, NM
Full-time
Onsite
Entry Level
$16.59/hr - $22.95/hr
2+ years expUNM Hospital is seeking a Case Management Assistant to support the Care Management Services department. The role involves assisting in case management services, coordinating patient transfers, and ensuring adherence to hospital policies while providing support to patients and their families.
EducationHealth CareHospital
Responsibilities
ARRANGEMENTS - Arrange meals, lodging and transportation for families as requested
COORDINATION - Assist in coordinating medical equipment and supplies for home use, communicating with appropriate members of treatment team, family and patient as directed
COORDINATION - Assist in making arrangements for home health services as directed
COMMUNICATION - Communicate plans for equipment, transportation, referrals, etc., as appropriate, to members of the treatment team; perform follow-up communication with patients or appropriate designee as needed
COMMUNICATION - Communicate with appropriate staff, patients or designees and outside agencies regarding any necessary financial information, as directed
TRANSFER - Assist with coordinating transfer of patients to appropriate settings, i.e., acute care, psychiatric inpatient, skilled nursing facility, or other destinations
CONFERENCES - Coordinate patient care conferences, as requested
COMMUNICATION - Participate in patient care team meetings to review follow-up actions and patient discharge planning
CORRESPONDENCE - Formulate, copy, fax and distribute correspondence and medical records, as directed
DATA - Collect and enter required data; prepare reports as directed
INQUIRIES - Answer phones, obtain appropriate information, respond to requests and transfer calls; retrieve messages, take information and route, as appropriate
PATIENT ASSISTANCE - Assist patient or designee in completing patient assistance forms/documentation, and maintain records
PRIOR AUTHORIZATION - Verify coverage eligibility on patients for outside services as needed
FINANCIAL ASSISTANCE - Coordinate and obtain missing information related to denials due to the lack of notification authorization
RECORDS - Establish, maintain, process, and update files, records, and/or other documents
REFERRALS - Maintain resources and reference materials; direct referrals to community agencies, as needed
DEVELOPMENT - Enhance professional growth and development through participation in educational programs, reading current literature, attending in-services, meetings and workshops
PATIENT SAFETY 1 - Follow patient safety-related policies, procedures and protocols
PATIENT SAFETY 2 - Demonstrate proactive approach to patient safety by seeking opportunities to improve patient safety through questioning of current policies and processes
PATIENT SAFETY 3 - Identify and report/correct environmental conditions and/or situations that may put a patient at undue risk
PATIENT SAFETY 4 - Report potential or actual patient safety concerns, medical errors and/or near misses in a timely manner
PATIENT SAFETY 5 - Encourage patients to actively participate in their own care by asking questions and reporting treatment or situations that they don't understand or may 'not seem right'
Qualification
Required
High School or GED Equivalent
CPR for Healthcare/BLS Prov or Prof Rescuers w/in 30 days
Light Work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly
Working conditions: Minor Hazard - physical risks, dirt, dust, fumes, noise
Tuberculosis testing is completed upon hire and additionally as required
Preferred
Associate Degree
Bachelor's Degree
Education specialization in Related Discipline
Medical terminology knowledge
Bilingual English, Spanish, Keres, Tewa, Tiwa, Towa, Zuni, or Navajo
Bilingual English/Vietnamese
Case management experience
Utilization management experience
2 years directly related experience
Company
UNM Hospital
As a teaching hospital and the only Level 1 Trauma Center in the state of New Mexico, we offer our professionals the opportunity to do impactful work and to grow, as individuals and a team.
5001-10000 employees
H1B Sponsorship
UNM Hospital has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (16)
2024 (6)
Funding
Current Stage
Late StageLeadership Team
Kate Becker
CEO
Amber Jackson
Talent Acquisition Partner
Recent News
Business Journals
2024-05-28
Albuquerque Business First
2023-11-27
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